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Customer Assistant

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Vue

18d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Gloucester

AI generated summary

  • You should have a positive attitude, teamwork skills, initiative, respect for colleagues and customers, good communication, tech-savviness, a passion for film, and aligned values.
  • You will greet customers, manage queues, provide movie info, promote food options, maintain cleanliness, and ensure a safe environment while supporting an enjoyable cinema experience.

Requirements

  • Prior working experience is not essential but some experience working with people is preferred
  • Have a positive can-do attitude and always willing to go the extra mile
  • A team player that supports your colleagues with various daily tasks
  • Ability to work at pace in a busy and sometimes pressured environment
  • Can demonstrate initiative and have the eagerness to learn new skills
  • Treat your colleagues and customers with respect and are always approachable
  • Take pride in your appearance and ensure a clean and tidy uniform
  • A clear communicator with good verbal and written skills
  • Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
  • Share a passion for the film and cinema industry
  • Aligned with our core values and can demonstrate these every day

Responsibilities

  • Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
  • Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
  • Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
  • Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
  • Communicate up to date information about pricing and the value of our content offering and booking options to our customers
  • Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
  • Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
  • Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
  • Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures

FAQs

What is the overall purpose of the Customer Assistant role?

The overall purpose of the Customer Assistant role is to act as a brand ambassador, providing great customer service and creating an exciting atmosphere for customers visiting the cinema.

Is prior experience required for this position?

No prior working experience is required, but enthusiasm and passion for customer service are essential.

What kind of tasks will I be responsible for as a Customer Assistant?

You will be responsible for greeting customers, serving at retail counters, ensuring cleanliness, answering queries about content, managing queue times, and providing after-care service.

What skills do I need to be successful in this role?

You will need a positive attitude, teamwork skills, the ability to work in a busy environment, initiative, respect for colleagues and customers, good communication skills, and a passion for the film industry.

What can I expect in terms of training and development?

You will receive regular training and development tools to help you confidently complete your daily tasks and responsibilities.

What are Vue's core values?

Vue’s core values include being analytical, fostering belonging, promoting collaboration, focusing on customers, being dynamic, and embracing excitement.

What benefits do employees receive as a Customer Assistant?

Employees receive unlimited cinema access for themselves and a monthly allowance for family and friends, annual holiday allowance, wellbeing support, employee discounts on food and beverages, and exclusive discounts through a rewards program.

Is Vue an equal opportunity employer?

Yes, Vue is committed to promoting equal access and opportunities for all employees and ensures no unjustified less favourable treatment based on various personal factors.

What is the work environment like at Vue?

The work environment at Vue emphasizes teamwork, high standards, and a commitment to creating unforgettable experiences for both customers and staff.

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Vue

Vue is the largest privately owned cinema operator in Europe.

Entertainment & Media
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

Vue Entertainment (stylised as vue), formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. The company was formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the country, with 755 screens.