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Customer Assistant

Applications are closed

  • Job
    Part-time
    Entry & Junior Level
  • Hospitality & Retail
  • Cambridge

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the main purpose of the Customer Assistant role?

The main purpose of the Customer Assistant role is to deliver a great shopping experience for customers by prioritizing their needs, promoting the company's products, and acting as the face and voice of the business to help improve services continually.

What are the key responsibilities of a Customer Assistant?

Key responsibilities include efficiently serving customers both on the shop floor and at service points, keeping the store clean and organized, monitoring daily sales targets and promotions, engaging proactively with customers to understand their needs, and building expert product knowledge to recommend products.

How important is customer service in this role?

Customer service is of utmost importance in this role. The Customer Assistant is expected to provide high levels of service, understand customer needs, and deliver remarkable service throughout their visit to the store.

What skills are essential for a Customer Assistant?

Essential skills include high levels of customer service, attention to detail, accountability for workload management, strong communication skills, adaptability to changing situations, good listening abilities, and a good level of digital capability.

How will the company support the Customer Assistant in their role?

The company will provide training to utilize digital tools and communication channels, empowering the Customer Assistant to deliver exceptional service for every customer interaction.

What type of feedback should a Customer Assistant seek, and why is it important?

A Customer Assistant should regularly ask for feedback regarding their performance and customer interactions. This is important to ensure continual improvement, enhance customer service, and meet organizational goals effectively.

Is it necessary for a Customer Assistant to have prior experience in retail?

While prior retail experience can be beneficial, it is not explicitly required. The company provides training, and a strong commitment to customer service and the willingness to learn are key factors for success in this role.

How does a Customer Assistant contribute to achieving sales targets?

A Customer Assistant contributes to achieving sales targets by monitoring daily targets, engaging with customers to promote products and services, identifying selling opportunities, and actively recommending products based on customer needs.

What should a Customer Assistant do if they encounter an unhappy customer?

A Customer Assistant should listen carefully to the customer's concerns, empathize with their situation, and work towards finding a solution that addresses their issues while delivering excellent service to turn their experience around.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan