FAQs
What is the main purpose of the Customer Assistant role?
The main purpose of the Customer Assistant role is to deliver a great shopping experience for customers by prioritizing their needs, promoting the company's products, and acting as the face and voice of the business to help improve services continually.
What are the key responsibilities of a Customer Assistant?
Key responsibilities include efficiently serving customers both on the shop floor and at service points, keeping the store clean and organized, monitoring daily sales targets and promotions, engaging proactively with customers to understand their needs, and building expert product knowledge to recommend products.
How important is customer service in this role?
Customer service is of utmost importance in this role. The Customer Assistant is expected to provide high levels of service, understand customer needs, and deliver remarkable service throughout their visit to the store.
What skills are essential for a Customer Assistant?
Essential skills include high levels of customer service, attention to detail, accountability for workload management, strong communication skills, adaptability to changing situations, good listening abilities, and a good level of digital capability.
How will the company support the Customer Assistant in their role?
The company will provide training to utilize digital tools and communication channels, empowering the Customer Assistant to deliver exceptional service for every customer interaction.
What type of feedback should a Customer Assistant seek, and why is it important?
A Customer Assistant should regularly ask for feedback regarding their performance and customer interactions. This is important to ensure continual improvement, enhance customer service, and meet organizational goals effectively.
Is it necessary for a Customer Assistant to have prior experience in retail?
While prior retail experience can be beneficial, it is not explicitly required. The company provides training, and a strong commitment to customer service and the willingness to learn are key factors for success in this role.
How does a Customer Assistant contribute to achieving sales targets?
A Customer Assistant contributes to achieving sales targets by monitoring daily targets, engaging with customers to promote products and services, identifying selling opportunities, and actively recommending products based on customer needs.
What should a Customer Assistant do if they encounter an unhappy customer?
A Customer Assistant should listen carefully to the customer's concerns, empathize with their situation, and work towards finding a solution that addresses their issues while delivering excellent service to turn their experience around.