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Customer Assistant

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Marks and Spencer

6d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must excel in customer service, manage your workload effectively, communicate well, adapt to change, build positive relationships, be detail-oriented, seek feedback, and be digitally capable.
  • You will serve customers, maintain store cleanliness, monitor sales targets, engage with customers, build product knowledge, and utilize digital tools to enhance customer service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the job title for this position?

The job title is Customer Assistant - In Store Bakery.

Where is the job located?

The job is located in Craigavon.

What are the working hours for this position?

The position is for 34.5 hours per week, with varying hours across two weeks.

What is the purpose of the Customer Assistant role?

The purpose is to deliver a great shopping experience for customers and to serve as a voice for customer feedback to help improve the business.

What tasks will a Customer Assistant perform?

A Customer Assistant will serve customers, keep the store clean and stocked, monitor sales targets, engage with customers, and build product knowledge.

What are the key capabilities required for this position?

Key capabilities include high levels of customer service, attention to detail, accountability, strong communication skills, adaptability, and good digital capability.

Is there a commitment to inclusion and diversity in the workplace?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy.

Can I request reasonable adjustments during the recruitment process?

Yes, you can share your requirements for reasonable adjustments when completing your application, and efforts will be made to ensure your needs are met.

How does Marks & Spencer view feedback from employees?

Feedback is encouraged, and employees are expected to openly act upon it.

Are there opportunities for training and development in this role?

Yes, there will be training provided to utilize digital tools and communication channels effectively for customer service.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan