Customer Assistant

Vue

Nov 4

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Hospitality & Retail
Leicester

Requirements

Prior working experience is not essential but some experience working with people is preferred
Have a positive can-do attitude and always willing to go the extra mile
A team player that supports your colleagues with various daily tasks
Ability to work at pace in a busy and sometimes pressured environment
Can demonstrate initiative and have the eagerness to learn new skills
Treat your colleagues and customers with respect and are always approachable
Take pride in your appearance and ensure a clean and tidy uniform
A clear communicator with good verbal and written skills
Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
Share a passion for the film and cinema industry
Aligned with our core values and can demonstrate these every day
Applicants must have a passion for film and cinema, be sales focus, be able to use their own initiative and thrive in a busy environment
Must also be able to work evenings and weekends

Responsibilities

Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
Communicate up to date information about pricing and the value of our content offering and booking options to our customers
Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures

FAQs

Is prior experience necessary to apply for the Customer Assistant position?

No, prior working experience is not essential; however, some experience working with people is preferred.

What are the working hours for the Customer Assistant role?

The position is part-time, and applicants must be able to work evenings and weekends.

What responsibilities will I have as a Customer Assistant?

You will be responsible for greeting customers, serving at retail counters, maintaining a clean environment, answering queries about current content, and ensuring customer satisfaction throughout their visit.

Are there any specific skills or attributes required for this role?

Yes, a positive attitude, ability to work in a busy environment, good communication skills, and a passion for the film and cinema industry are essential.

What opportunities for career development are available?

Many employees begin their journey as customer assistants and have the opportunity to develop their careers within the business.

Will I receive training for my role?

Yes, regular training and development tools will be provided to confidently complete daily tasks and responsibilities.

What benefits are offered to Customer Assistants?

Benefits include unlimited cinema access for you and a monthly allowance for family and friends, annual holiday allowance, wellbeing support, employee discounts on food and beverages, and discounts with various brands.

What are the core values that Vue expects its employees to demonstrate?

Vue's core values include analytical thinking, belonging, collaboration, customer focus, dynamic problem-solving, and excitement for the evolving world of big screen entertainment.

How does Vue ensure equal opportunities for its employees?

Vue is committed to promoting equal access and opportunities across all aspects of the employee life cycle, ensuring no unjustified less favorable treatment based on race, gender, nationality, or other factors.

What should I do if I am interested in applying for the Customer Assistant position?

If you are interested, you should submit your application as specified in the job description.

Vue

Vue is the largest privately owned cinema operator in Europe.

Entertainment & Media

Industry

5001-10,000

Employees

2003

Founded Year

Mission & Purpose

Vue Entertainment (stylised as vue), formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. The company was formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the country, with 755 screens.