Customer Assistant

Vue

Oct 12

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Hospitality & Retail
Preston

Requirements

Prior working experience is not essential but some experience working with people is preferred
Have a positive can-do attitude and always willing to go the extra mile
A team player that supports your colleagues with various daily tasks
Ability to work at pace in a busy and sometimes pressured environment
Can demonstrate initiative and have the eagerness to learn new skills
Treat your colleagues and customers with respect and are always approachable
Take pride in your appearance and ensure a clean and tidy uniform
A clear communicator with good verbal and written skills
Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
Share a passion for the film and cinema industry
Aligned with our core values and can demonstrate these every day

Responsibilities

Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
Communicate up to date information about pricing and the value of our content offering and booking options to our customers
Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures

FAQs

What is the overall purpose of the Customer Assistant role?

The Customer Assistant acts as a brand ambassador, delivering great customer service and creating an exciting atmosphere for customers visiting the cinema.

Is prior working experience required for this position?

No, prior working experience is not essential, but enthusiasm and a passion for creating a great customer experience are important.

What are the primary responsibilities of a Customer Assistant?

Responsibilities include greeting customers, serving at retail counters, ensuring the cinema is clean and tidy, answering queries about content and showtimes, and providing after-care service to ensure customer satisfaction.

What skills are needed for this job?

Skills needed include a positive attitude, teamwork, ability to work in a fast-paced environment, good communication skills, respect for colleagues and customers, and a passion for the film industry.

What kind of training and development tools will be provided?

Regular training and development tools are provided to help Customer Assistants confidently complete their daily tasks and responsibilities.

Are there opportunities for career advancement within Vue?

Yes, many employees have started as Customer Assistants and have gone on to develop their careers within the company.

What are some of the key benefits of working at Vue?

Key benefits include unlimited cinema access, annual holiday allowance, wellbeing support, employee discounts on food and beverages, and exclusive discounts with big brands.

How does Vue promote equal opportunities in the workplace?

Vue is committed to ensuring that all policies and processes promote equal access and opportunities for all employees, regardless of race, nationality, gender, sexual orientation, age, religion, disability, or other characteristics.

What is the work environment like at Vue?

Working at Vue means joining a team focused on delivering unforgettable experiences, with high standards and a collaborative atmosphere that values diverse perspectives.

How important is customer focus in this role?

Customer focus is paramount; customers are at the center of everything we do, and the role is designed to ensure they receive excellent service throughout their experience.

Vue

Vue is the largest privately owned cinema operator in Europe.

Entertainment & Media

Industry

5001-10,000

Employees

2003

Founded Year

Mission & Purpose

Vue Entertainment (stylised as vue), formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. The company was formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the country, with 755 screens.