FAQs
What is the start and end date for this position?
The start date for this position is 08/12/24, and the end date is 28/12/24.
What is the work pattern for the Customer Assistant role?
The work pattern is as follows: Week 1 - Tuesday, Wednesday, Thursday from 06.00 to 10.00; Week 2 - Sunday, Monday, Saturday from 06.00 to 10.00.
Where will the induction take place?
The induction will take place at the Braehead store, on either Sunday 8th or Monday 9th of December from 10.00 to 18.00.
Will I be required to travel for the induction?
Yes, if your application is successful, you may be required to travel to attend the mandatory induction, which might differ from your base store.
What kind of training will I receive?
You will receive training to utilize all digital tools and communication channels to deliver excellent service to customers.
How should I approach booking an interview?
Please only book an interview slot if you can fulfill the entire work pattern as advertised, and do not book multiple interviews for the same store.
What are the key responsibilities of the Customer Assistant role?
Key responsibilities include serving customers efficiently, keeping the store clean and tidy, monitoring sales targets, engaging with customers, and building product knowledge.
Is there an emphasis on customer service in this job?
Yes, high levels of customer service are a key capability required for this role.
Are flexible working options available for this role?
Yes, we are happy to talk about flexible working opportunities.
How does Marks & Spencer support diversity and inclusion?
Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy and welcomes candidates to share any reasonable adjustments needed during the recruitment process.