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Customer Assistant

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Vue

4d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Reading

AI generated summary

  • You need a positive attitude, teamwork skills, ability to work under pressure, good communication, tech-savviness, and a passion for film, while maintaining a tidy appearance.
  • You will greet customers, manage queues, provide information on shows and pricing, promote food options, ensure cleanliness and safety, and support customers with inquiries throughout their visit.

Requirements

  • Prior working experience is not essential but some experience working with people is preferred
  • Have a positive can-do attitude and always willing to go the extra mile
  • A team player that supports your colleagues with various daily tasks
  • Ability to work at pace in a busy and sometimes pressured environment
  • Can demonstrate initiative and have the eagerness to learn new skills
  • Treat your colleagues and customers with respect and are always approachable
  • Take pride in your appearance and ensure a clean and tidy uniform
  • A clear communicator with good verbal and written skills
  • Confident in your ability to use the technology in our cinemas – Till points, ticket scanner etc.
  • Share a passion for the film and cinema industry
  • Aligned with our core values and can demonstrate these every day

Responsibilities

  • Supporting our customer journey from start to finish - greet customers into our cinema, offer a prompt service and support with any queries, ensure a clean, comfortable and safe environment at all times for our customers to enjoy and offer an after-care service to check that each of our customers visit was to their satisfaction
  • Use pace and efficiency at the till points to keep a high level of customer service at all times and help to manage queue times
  • Communicate all the latest information about our current content features to our customer - What day(s) of the week they are available to watch, start and end times, next availability showtimes and recommend alternative options if their first choice is sold out etc.
  • Use the regular training and development tools we provide to confidently complete daily tasks and responsibilities
  • Communicate up to date information about pricing and the value of our content offering and booking options to our customers
  • Support our customers’ understanding of the full range of products and services available by sharing fun facts, stories, statistics and key information (e.g., VIP & recliner seating, accessibility options and over 18 screenings etc.)
  • Inform customers about our food & beverage options – How and where to purchase and any promotional offers or combos to support their purchase needs and overall experience
  • Keep all areas of the cinema clean, comfortable and tidy (e.g., retail counters, kitchen areas, screens, washrooms, foyer, corridors, staff room etc.)
  • Help to keep the cinema a safe environment for both customers and staff, identifying and reporting on any suspicious behaviors or disruption that go against our business values, policies or procedures

FAQs

What is the main role of a Customer Assistant at Vue?

The main role of a Customer Assistant at Vue is to act as a brand ambassador, providing great customer service and being the essential link between the business and its customers while supporting their journey from start to finish.

Is prior experience required for the Customer Assistant position?

No, prior working experience is not essential for the Customer Assistant position, but some experience working with people is preferred.

What skills are important for a Customer Assistant?

Important skills for a Customer Assistant include having a positive can-do attitude, being a team player, the ability to work at pace in a busy environment, good communication skills, and a passion for the film and cinema industry.

What are the daily responsibilities of a Customer Assistant?

Daily responsibilities include greeting customers, serving at retail counters, keeping the cinema clean, answering queries about content, communicating pricing and value information, and ensuring customer satisfaction throughout their visit.

Do Customer Assistants have opportunities for career development within the company?

Yes, many employees who start as Customer Assistants have gone on to develop a career within the company.

What kind of training do Customer Assistants receive?

Customer Assistants can use regular training and development tools provided by Vue to confidently complete daily tasks and responsibilities.

Are there any benefits for Customer Assistants at Vue?

Yes, benefits include unlimited cinema access, annual holiday allowance, wellbeing support, employee discounts on food and beverages, and exclusive rewards with various big brands.

What does the work environment look like for a Customer Assistant?

The work environment for a Customer Assistant is busy and sometimes pressured, requiring the ability to work at pace while ensuring a clean and safe cinema for customers.

How does Vue ensure equal opportunities for employees?

Vue is committed to promoting equal access and opportunities for all employees, ensuring that no one receives unjustified less favorable treatment based on various factors such as race, gender, age, and disability.

What core values does Vue emphasize?

Vue emphasizes core values including analytical thinking, belonging, collaboration, customer focus, dynamic problem-solving, and excitement in the ever-evolving world of big screen entertainment.

Vue

Vue is the largest privately owned cinema operator in Europe.

Entertainment & Media
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

Vue Entertainment (stylised as vue), formerly SBC International Cinemas, is a cinema company operating in the United Kingdom and Republic of Ireland. The company was formed in May 2003 by the acquisition of Warner Village Cinemas by SBC and the subsequent rebranding of the business as Vue. As of 2013 the company has 80 cinemas in the UK, making it the third largest cinema chain in the country, with 755 screens.