Logo of Huzzle

Home

Matches

Explore

Manage

Customer Assistant

image

Marks and Spencer

Yesterday

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Peterborough

AI generated summary

  • You must have excellent customer service skills, attention to detail, accountability, adaptability, strong communication, and digital capabilities, while being open to feedback and building positive relationships.
  • You will serve customers, maintain store cleanliness, monitor sales targets, engage proactively, build product knowledge, and utilize digital tools to enhance customer service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for this Customer Assistant position?

The working hours for this position are Monday, Wednesday, Thursday, Friday, and Saturday from 16:00 to 22:00.

Is this a permanent or temporary position?

This is a temporary position with an end date of 28/12/2024.

What is the main purpose of the Customer Assistant role?

The main purpose of the Customer Assistant role is to deliver a great shopping experience for customers by prioritizing their needs and promoting the products.

What are my responsibilities as a Customer Assistant?

Your responsibilities include serving customers efficiently, keeping the store clean and stocked, monitoring sales targets, engaging with customers, building expert product knowledge, and utilizing digital tools for customer service.

What skills are required for this position?

Key skills required for this position include high levels of customer service, attention to detail, strong communication skills, adaptability, and a good level of digital capability.

Is training provided for this role?

Yes, training will be provided to help you utilize digital tools and communication channels effectively to deliver for customers.

Does Marks & Spencer have an inclusion and diversity policy?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy and aims to be an inclusive organization.

Can I request reasonable adjustments during the recruitment process?

Yes, you are invited to share any reasonable adjustments you may require during the recruitment process, and the company will make every effort to accommodate those needs.

Are there opportunities for advancement in this role?

Yes, working in this role can provide opportunities for growth and advancement within the company, as Marks & Spencer is looking to revolutionize the retail industry.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan