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Customer Assistant Christmas Clothing and Home

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need high customer service skills, attention to detail, accountability in workload management, strong communication, adaptability, good listening, and digital capability.
  • You will serve customers, maintain store presentation, meet sales targets, engage with shoppers, provide recommendations, and utilize digital tools for exceptional service.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for this position?

The working hours for this position are Sunday from 08:30 to 16:30, and Monday and Tuesday from 14:30 to 18:30.

What is the purpose of the Customer Assistant role?

The purpose of the Customer Assistant role is to deliver a great shopping experience for customers, prioritizing customer needs and promoting the company's products.

What key accountabilities are associated with this job?

Key accountabilities include serving customers efficiently, keeping the store clean and stocked, monitoring daily sales targets, engaging with customers, building product knowledge, and utilizing digital tools for service delivery.

What are the required key capabilities for this role?

Required capabilities include high levels of customer service, attention to detail, openness to feedback, accountability for workload, strong communication skills, adaptability, relationship-building skills, and a good level of digital capability.

Is there a commitment to inclusion and diversity in the workplace?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy and aims to create an inclusive environment for all employees.

Are there opportunities for flexible working?

Yes, Marks & Spencer is happy to talk flexible working arrangements during the recruitment process.

Will training be provided for this role?

Yes, training will be provided to help you utilize digital tools and communication channels effectively to serve customers.

Can I request reasonable adjustments during the recruitment process?

Yes, if you require reasonable adjustments, you are invited to share those requirements during your application, and the company will make efforts to accommodate your needs.

What is expected regarding customer service in this role?

High levels of customer service are expected, including proactively engaging with customers, making recommendations, and delivering remarkable service throughout their visit.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan