FAQs
What are the working hours for this position?
The working hours for this position are Sunday from 08:30 to 16:30, and Monday and Tuesday from 14:30 to 18:30.
What is the purpose of the Customer Assistant role?
The purpose of the Customer Assistant role is to deliver a great shopping experience for customers, prioritizing customer needs and promoting the company's products.
What key accountabilities are associated with this job?
Key accountabilities include serving customers efficiently, keeping the store clean and stocked, monitoring daily sales targets, engaging with customers, building product knowledge, and utilizing digital tools for service delivery.
What are the required key capabilities for this role?
Required capabilities include high levels of customer service, attention to detail, openness to feedback, accountability for workload, strong communication skills, adaptability, relationship-building skills, and a good level of digital capability.
Is there a commitment to inclusion and diversity in the workplace?
Yes, Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy and aims to create an inclusive environment for all employees.
Are there opportunities for flexible working?
Yes, Marks & Spencer is happy to talk flexible working arrangements during the recruitment process.
Will training be provided for this role?
Yes, training will be provided to help you utilize digital tools and communication channels effectively to serve customers.
Can I request reasonable adjustments during the recruitment process?
Yes, if you require reasonable adjustments, you are invited to share those requirements during your application, and the company will make efforts to accommodate your needs.
What is expected regarding customer service in this role?
High levels of customer service are expected, including proactively engaging with customers, making recommendations, and delivering remarkable service throughout their visit.