You must have great customer service, attention to detail, adaptability, strong communication skills, and be accountable for managing your workload efficiently. Being a good listener and having digital skills are a must.

You will serve customers, keep store tidy, meet sales targets, engage with customers, recommend products, utilize digital tools, deliver remarkable service daily.

Hospitality & Retail

United Kingdom

York

Colleague Discount

Bonus

Life Assurance

Bonus: We have discretionary bonus schemes depending on your role and our business performance

Pay: Our salaries are competitive and reviewed every year

Life Assurance: Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

Colleague Discount: receive 20% discounts in-store for you and members of your household

Fortune 500

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them.

Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future.

From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Retail & Consumer Goods

Marks and Spencer

Retail

Forward thinking, future-focused and digital-first retail

Purpose:<ul><li>To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.</li></ul>Key Accountabilities:<ul><li>Serve our customers efficiently, both on the shop floor and at service points</li><li>Keep the store clean and tidy, ensuring that our shelves are always stocked with product</li><li>Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities</li><li>Proactively&nbsp;engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.</li><li>Build expert product knowledge to sell and recommend our products and services</li><li>We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time</li></ul>Key Capabilities: <ul><li>High levels of customer service</li><li>Committed to delivering excellent work with great attention to detail</li><li>Open to and acts upon feedback, asking for this regularly</li><li>Takes accountability for planning and managing own workload efficiently</li><li>Strong communication skills</li><li>Adaptable to changing situations</li><li>Builds positive relationships by being a good listener</li><li>Good level of digital capability</li></ul>

Purpose:To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.Key Accountabilities:Serve our customers efficiently, both on the shop floor and at service pointsKeep the store clean and tidy, ensuring that our shelves are always stocked with productMonitor and deliver on the daily sales targets, priorities, promotions and selling opportunitiesProactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.Build expert product knowledge to sell and recommend our products and servicesWe’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every timeKey Capabilities: High levels of customer serviceCommitted to delivering excellent work with great attention to detailOpen to and acts upon feedback, asking for this regularlyTakes accountability for planning and managing own workload efficientlyStrong communication skillsAdaptable to changing situationsBuilds positive relationships by being a good listenerGood level of digital capability

Customer Assistant - Clothing and Home - Pudsey

Requirements

Responsibilities

FAQs

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Marks and Spencer

Mission & Purpose

Benefits

Colleague Discount

Bonus

Pay

Life Assurance