FAQs
What are the working hours for the Customer Assistant position at M&S Bank?
The working hours are as follows: Sunday 12:00-17:00, Thursday 14:00-18:00, Friday 09:30-17:00, and Saturday 09:30-17:00.
Is there a minimum age requirement for this role?
Yes, candidates must be over 18 years old to apply for this position.
What is the main purpose of the Customer Assistant role?
The main purpose is to deliver a great shopping experience for customers, championing and promoting M&S products, while ensuring customer needs are met.
What key tasks will I be responsible for in this role?
Key tasks include serving customers efficiently, keeping the store clean and tidy, monitoring sales targets, engaging with customers to understand their needs, and building expert product knowledge.
What key capabilities are required for this position?
Key capabilities include high levels of customer service, attention to detail, adaptability, strong communication skills, and a good level of digital capability.
Does M&S offer flexible working arrangements?
Yes, M&S is happy to talk about flexible working options and aims to accommodate reasonable adjustments in the recruitment process.
Are there training opportunities available for this role?
Yes, training will be provided to utilize digital tools and communication channels effectively to deliver excellent customer service.
How does M&S promote inclusion and diversity?
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, ensuring that all recruitment processes are fair and transparent.