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Customer Assistant - Online

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Morrisons

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Stirling

AI generated summary

  • You must be friendly, proactive, and enjoy a fast-paced environment. Use initiative for customer queries, ensure health and safety, and meet age requirements.
  • You will select and pack online orders, utilize technology for order processing, assist in various departments, and provide support where needed in the store.

Requirements

  • - Helpful and friendly style
  • - Loves going above and beyond for our customers
  • - Enjoys being active and working in a fast paced varied environment
  • - Likes to use your own initiative to help support and resolve customer queries
  • - Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • - Will only recruit individuals who are over the school leaver’s age
  • - Some roles require you to be over 18, due to health and safety

Responsibilities

  • - Work within our Online department, select and pack orders for our Online customers.
  • - Work with technology to accept orders, find products in the store and pack them ready for our customers either through one of our delivery or collection services.
  • - Be trained across all departments such as replenishment and service.
  • - Work where the store most needs your support.

FAQs

What is the main responsibility of a Customer Assistant in the Online department?

The main responsibility is to select and pack orders for our Online customers, ensuring they have the best experience possible.

What kind of training will I receive as a Customer Assistant?

You will be trained across all departments such as replenishment and service, and be required to work where the store most needs support.

What are the shift patterns like for this role?

We offer fully flexible shift patterns to accommodate your schedule.

How much holiday can I expect if I take this job?

You will receive six weeks of holiday, including bank holidays.

Is there an employee discount available for purchases?

Yes, employees receive a 15% discount in our supermarkets and convenience stores from the day they join.

Are there opportunities for career progression and development?

Yes, we provide career progression and development opportunities for our employees.

What health and well-being benefits are offered?

We offer healthcare/well-being benefits, including Aviva Digital GP access.

What family-friendly policies do you have?

We have a range of family-friendly policies, including 26 weeks of maternity and adoption leave, as well as neonatal and fertility leave.

What qualities are you looking for in a candidate?

We are looking for individuals who are helpful, friendly, enjoy going above and beyond for customers, can work in a fast-paced environment, use their initiative, and adhere to health and safety standards.

How do I apply for the Customer Assistant position?

You can apply by clicking the "apply" button; it only takes a couple of minutes, and we will contact you soon regarding your application.

Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health