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Customer Assistant - Online

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Morrisons

Nov 1, 2024

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • We will only recruit individuals who are over the school leaver’s age
  • Some of our roles require you to be over 18, due to health and safety

Responsibilities

  • Within our stores we have many exciting teams and we are looking for Customer Assistants to work within our Online department, select and pack orders for our Online customers. We want all our customers to have the best experience possible, whether instore or online. These roles will involve working with technology to accept orders, find products in the store and pack them ready for our customers either through one of our delivery or collection services. You will also be trained across all departments such as replenishment and service, and you will therefore be required to work where the store most needs your support.

FAQs

What are the main responsibilities of a Customer Assistant in the Online department?

The main responsibilities include selecting and packing orders for online customers, working with technology to accept orders, finding products in the store, and providing support across various departments as needed.

What kind of training will I receive in this role?

You will be trained across all departments such as replenishment and service, ensuring you have the skills to support the store where it is most needed.

What shift patterns are available for this position?

We offer fully flexible shift patterns to accommodate various schedules.

What benefits do employees receive?

Employees receive six weeks of holiday, a 15% discount in supermarkets and convenience stores, an additional 10% discount for a friend or family member, career progression opportunities, subsidized café options, a competitive pension, healthcare benefits, and access to discounts through Morrisons MyPerks.

Is there an age requirement for this position?

Yes, candidates must be over the school leaver's age, and some roles may require you to be over 18 due to health and safety regulations.

How can I apply for the position?

You can apply by clicking the apply button on the job listing, which takes only a couple of minutes. After applying, keep an eye on your emails and phone for further communication.

What should I do if I need assistance with my application?

If you require support with completing your online application, you can contact us at hourlyresourcing@morrisonsplc.co.uk. If invited for an interview, a local contact will also be available to assist you.

What qualities are we looking for in a candidate?

We are looking for someone who is helpful and friendly, loves going above and beyond for customers, enjoys being active in a fast-paced environment, takes initiative, and can maintain high health and safety standards while using a range of equipment.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health