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Customer Assistant - Online

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Morrisons

Nov 13

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • We will only recruit individuals who are over the school leaver’s age
  • Some of our roles require you to be over 18, due to health and safety

Responsibilities

  • - Select and pack orders for our Online customers.
  • - Work with technology to accept orders.
  • - Find products in the store.
  • - Pack orders ready for our customers either through one of our delivery or collection services.
  • - Be trained across all departments such as replenishment and service.
  • - Work where the store most needs your support.

FAQs

What is the main responsibility of a Customer Assistant in the Online department?

The main responsibility is to select and pack orders for Online customers, ensuring they have the best possible shopping experience.

Are there any training opportunities available for this position?

Yes, you will be trained across various departments, including replenishment and service, to support the store wherever needed.

What kind of discounts do employees receive?

Employees receive a 15% discount in supermarkets and convenience stores from day one and an additional 10% discount card for a friend or family member.

What is the policy on holiday leave for employees?

Employees are entitled to six weeks of holiday, which includes bank holidays.

Are flexible working hours available for this role?

Yes, we offer fully flexible shift patterns to accommodate our employees' needs.

What health and well-being benefits are provided to employees?

Employees receive healthcare/well-being benefits, including access to Aviva Digital GP services.

Is there an opportunity for career progression in this role?

Yes, there are career progression and development opportunities available for employees.

What qualities are essential for someone applying for this role?

Candidates should have a helpful and friendly style, a passion for going above and beyond for customers, enjoy being active in a fast-paced environment, and have the ability to resolve customer queries using their initiative.

Is there a minimum age requirement for this position?

Yes, applicants must be over the school leaver’s age, and some roles may require candidates to be over 18 due to health and safety regulations.

How can applicants expect to be contacted after they apply?

Applicants will be contacted via email or phone, so it’s important to check those regularly after submitting an application.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health

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