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Customer Assistant - Online

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Morrisons

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need to be friendly, proactive, and adaptable in a fast-paced environment, with initiative for resolving queries and a commitment to health and safety. Must be over school leaver age.
  • You will select and pack online orders, use technology for order processing, assist in various store departments, and provide support where needed.

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • We will only recruit individuals who are over the school leaver’s age
  • Some of our roles require you to be over 18, due to health and safety

Responsibilities

  • - Work within our Online department, select and pack orders for our Online customers.
  • - Work with technology to accept orders, find products in the store and pack them ready for our customers either through one of our delivery or collection services.
  • - Be trained across all departments such as replenishment and service.
  • - Work where the store most needs your support.

FAQs

What are the main responsibilities of a Customer Assistant in the Online department?

The main responsibilities include selecting and packing orders for online customers, accepting orders using technology, finding products in the store, and assisting in other departments such as replenishment and service as needed.

What kind of working environment can I expect?

You will be working in a fast-paced and varied environment, where you'll be active and engaging with various teams to support customer needs.

Are there flexible shift patterns available?

Yes, we offer fully flexible shift patterns for this role.

What benefits does Morrisons provide for Customer Assistants?

Benefits include six weeks of holiday (including bank holidays), a 15% discount in supermarkets and convenience stores, a 10% additional discount for a friend or family member, career progression opportunities, healthcare benefits, and more.

Is there an age requirement for this job?

Yes, you must be over the school leaver's age to be considered for this position. Some roles may have an additional requirement to be over 18 due to health and safety regulations.

What should I do if I need support during the application process?

If you require support with your online application or need adjustments during the interview stage, please contact hourlyresourcing@morrisonsplc.co.uk for assistance.

How does Morrisons ensure a fair recruitment process?

Morrisons is committed to making the recruitment process fair and accessible to all, providing support for applications and interviews as needed.

Will I receive training for this role?

Yes, you will be trained across all departments in the store, which will help you support various areas where needed.

How can I apply for this position?

You can apply by clicking the apply button on the job listing; the application process only takes a couple of minutes. After applying, please check your emails and phone regularly for updates.

What qualities does Morrisons look for in a Customer Assistant?

Morrisons seeks individuals who have a helpful and friendly style, enjoy going above and beyond for customers, are active and enjoy working in a fast-paced environment, and can use initiative to resolve customer queries while maintaining health and safety standards.

Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health