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Customer Assistant - Online

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Morrisons

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Stirling

AI generated summary

  • You should be friendly, proactive, active in a fast-paced setting, able to handle equipment safely, and over the school leaver’s age, with some roles requiring you to be 18+.
  • You will select and pack online orders, use technology to manage orders, find products, and support various store departments as needed.

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

Responsibilities

  • Within our stores we have many exciting teams and we are looking for Customer Assistants to work within our Online department, select and pack orders for our Online customers.
  • These roles will involve working with technology to accept orders, find products in the store and pack them ready for our customers either through one of our delivery or collection services.
  • You will also be trained across all departments such as replenishment and service, and you will therefore be required to work where the store most needs your support.

FAQs

What will my main responsibilities be in this role?

You will work within the Online department to select and pack orders for our Online customers, ensure a great customer experience, and assist in various other departments as needed, such as replenishment and service.

Are there flexible shift patterns available?

Yes, we offer fully flexible shift patterns to accommodate your availability.

What kind of holidays do you offer?

We provide six weeks of holiday, which includes bank holidays.

When can I start receiving employee discounts?

You will receive a 15% discount in our supermarkets and convenience stores from the day you join us.

Is there an additional discount for friends or family?

Yes, you will receive an additional 10% discount card that you can share with a friend or family member.

What opportunities are available for career progression?

We offer career progression and development opportunities to help you grow within the company.

Are there any additional benefits for employees?

Yes, we provide subsidised in-store café or shop floor ranges, competitive pension and life assurance, healthcare/well-being benefits, and many other perks through Morrisons MyPerks.

What age must I be to apply for this job?

You must be over the school leaver’s age to apply. Some roles may require you to be over 18 due to health and safety regulations.

How do I apply for this position?

You can click the apply button, and the application process only takes a couple of minutes. We will contact you soon after.

What should I do if I need support during the application process?

If you require support with your online application or need adjustments at the interview stage, please contact us at hourlyresourcing@morrisonsplc.co.uk for assistance.

Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health