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Customer Assistant - Online

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Morrisons

Nov 5

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety

Responsibilities

  • Within our stores we have many exciting teams and we are looking for Customer Assistants to work within our Online department, select and pack orders for our Online customers.
  • These roles will involve working with technology to accept orders, find products in the store and pack them ready for our customers either through one of our delivery or collection services.
  • You will also be trained across all departments such as replenishment and service, and you will therefore be required to work where the store most needs your support.

FAQs

What are the main responsibilities of a Customer Assistant in the Online department?

As a Customer Assistant in the Online department, your main responsibilities include selecting and packing orders for Online customers, using technology to accept orders and find products in the store, and providing support across various departments such as replenishment and service.

What type of shifts are available for this position?

We offer fully flexible shift patterns to accommodate different schedules.

How many holidays do we offer?

Employees are entitled to six weeks of holiday each year, which includes bank holidays.

Is there a discount available for employees?

Yes, employees enjoy a 15% discount in our supermarkets and convenience stores starting from their first day of employment, as well as an additional 10% discount card for a friend or family member.

What career development opportunities does Morrisons provide?

Morrisons offers career progression and development opportunities for employees to grow within the company.

Are there healthcare benefits included in this role?

Yes, employees receive healthcare and well-being benefits, including access to Aviva Digital GP services.

What kind of policies does Morrisons have for family leave?

Morrisons has a range of family-friendly policies, including 26 weeks of maternity and adoption leave, as well as neonatal and fertility leave.

Is training provided for this role?

Yes, training is provided across all departments to ensure you are well-equipped to support the store's needs.

What qualities are we looking for in a candidate?

We are looking for individuals who are helpful and friendly, enjoy going above and beyond for customers, are active and can work in a fast-paced environment, can use their initiative, and can maintain high health & safety standards.

Can I apply for this job if I am under the school leaver’s age?

No, we will only recruit individuals who are over the school leaver’s age, and some roles may require applicants to be over 18 due to health and safety regulations.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health