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Customer Assistant - Operations - Bridge of Don

  • Job
    Entry Level
  • Hospitality & Retail
  • Aberdeen

AI generated summary

  • You must have high customer service, attention to detail, openness to feedback, accountability, strong communication skills, adaptability, good listener, and digital skills.
  • You will serve customers, keep the store clean, meet sales targets, engage with customers, recommend products, and utilize digital tools to deliver exceptional service.


  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability


  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time


What is the main purpose of the Customer Assistant - Operations role at Bridge of Don?

The main purpose of this role is to deliver a great shopping experience for our customers by putting customers before tasks, promoting our products, and consistently providing excellent service.

What are the key responsibilities of a Customer Assistant - Operations at Bridge of Don?

Some key responsibilities include serving customers efficiently, maintaining store cleanliness and stocking shelves, achieving daily sales targets, engaging with customers to understand their needs, and building product knowledge.

What key capabilities are required for the Customer Assistant - Operations role at Bridge of Don?

Some key capabilities include high levels of customer service, attention to detail, openness to feedback, accountability for workload management, strong communication skills, adaptability, building positive relationships, and digital capability.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.


  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan