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Customer Assistant - Service

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Morrisons

19d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Birmingham

AI generated summary

  • You should be friendly, proactive, and thrive in a fast-paced environment. Use initiative to resolve queries and adhere to health and safety standards. Must be of school leaver’s age or older.
  • You will serve customers, ensuring a great shopping experience, and be trained in various departments, providing support where needed in the store.

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

Responsibilities

  • Serving and providing great service, so our customers have the best shopping experience possible.
  • You will also be trained across all departments such as replenishment and market street, and you will therefore be required to work where the store most needs your support.

FAQs

What are the main responsibilities of a Customer Assistant in the Service department?

The main responsibilities include serving customers at checkouts, self-serve checkouts, and kiosks, providing great customer service, and being trained across various departments such as replenishment and market street as needed.

What kind of shift patterns are available for this role?

Fully flexible shift patterns are offered for this role.

How many holiday days will I receive?

You will receive six weeks of holiday, which includes bank holidays.

Is there an employee discount available?

Yes, there is a 15% discount in supermarkets and convenience stores from the day you join, and an additional 10% discount card for a friend or family member.

Are there opportunities for career development?

Yes, there are career progression and development opportunities available to help you succeed in your role and career.

What health and well-being benefits do you offer?

Health and well-being benefits include access to Aviva Digital GP services.

Is there a pension plan included in the benefits?

Yes, a competitive pension and life assurance are part of the benefits offered.

What kind of work environment can I expect?

You can expect a fast-paced, varied environment where being active and engaging with customers is essential.

Can I apply if I am not over the school leaver’s age?

No, you must be over the school leaver's age to be eligible for the role. Some positions may require you to be over 18 due to health and safety regulations.

How can I apply for this position?

You can apply for the position by clicking the apply button on the job listing, which takes only a couple of minutes.

What should I do if I need assistance during the application process?

If you require support with completing your online application, you can contact hourlyresourcing@morrisonsplc.co.uk. If you need adjustments at the interview stage, you will be given a local contact to assist you.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health