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Customer Assistant - Service

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Morrisons

25d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Newport

AI generated summary

  • You must be friendly, proactive, and enjoy a fast-paced environment, while using initiative to resolve queries and ensuring high Health & Safety standards. Must be over school leaver’s age.
  • You will serve customers to ensure a great shopping experience, and be trained in various departments to support where needed throughout the store.

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

Responsibilities

  • Serving and providing great service, so our customers have the best shopping experience possible.
  • You will also be trained across all departments such as replenishment and market street, and you will therefore be required to work where the store most needs your support.

FAQs

What are the main responsibilities of a Customer Assistant in the Service department?

As a Customer Assistant in the Service department, you will serve customers at checkouts, self-serve checkouts, and kiosks, ensuring they have the best shopping experience possible. You will also support various departments, such as replenishment and market street, as needed.

What kind of working hours can I expect?

We offer fully flexible shift patterns to accommodate different schedules.

How much holiday time do employees receive?

Employees receive six weeks of holiday, which includes bank holidays.

Is there an employee discount available?

Yes, employees receive a 15% discount in our supermarkets and convenience stores starting from the day they join, plus an additional 10% discount card for a friend or family member.

Are there opportunities for career progression?

Yes, there are career progression and development opportunities within the company.

What benefits do you offer for health and well-being?

We provide healthcare/well-being benefits including Aviva Digital GP, a competitive pension and life assurance, and access to Morrisons MyPerks, which offers discounts at high street shops, cinemas, gyms, and more.

What are the key qualities you look for in a candidate?

We look for individuals who are helpful and friendly, enjoy going above and beyond for customers, thrive in a fast-paced environment, and can use their initiative to support and resolve customer queries.

Do I need to be a certain age to apply for this role?

Yes, we only recruit individuals who are over the school leaver’s age, and some roles require candidates to be over 18 due to health and safety regulations.

What should I expect after applying for the position?

After applying, we will contact you soon, so please check your emails and phone regularly for updates on your application.

How can I request support during the recruitment process?

If you require support with your online application or need adjustments during the interview stage, please contact us at hourlyresourcing@morrisonsplc.co.uk, and you'll be given a local contact for assistance.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health