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Customer Assistant - Service

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Morrisons

Oct 26

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Norwich

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

Responsibilities

  • Serving our customers on checkouts, self-serve checkouts, and our kiosks.
  • Providing great service, so our customers have the best shopping experience possible.
  • Being trained across all departments such as replenishment and market street.
  • Working where the store most needs your support.

FAQs

What is the role of a Customer Assistant - Service?

The Customer Assistant - Service is responsible for serving customers on checkouts, self-serve checkouts, and kiosks, providing great service to ensure customers have the best shopping experience possible.

What kind of training will I receive?

You will be trained across all departments such as replenishment and market street, enabling you to provide support where the store needs it most.

What are the shift patterns like?

We offer fully flexible shift patterns to accommodate different schedules.

How much holiday do I get?

You will receive six weeks of holiday, including bank holidays.

Is there a discount for employees?

Yes, employees receive a 15% discount in our supermarkets and convenience stores from the day they join, along with an additional 10% discount card for a friend or family member.

Are there opportunities for career progression?

Yes, there are career progression and development opportunities available within the company.

What benefits do you offer in terms of health and well-being?

We offer healthcare/well-being benefits including Aviva Digital GP, as well as competitive pension and life assurance.

Is there support for family-related leave?

Yes, we have a range of family-friendly policies, including 26 weeks of maternity and adoption leave, along with neonatal and fertility leave.

What qualities are you looking for in a candidate?

We are looking for someone who is helpful, friendly, enjoys going above and beyond for customers, likes to be active in a fast-paced environment, and can use initiative to resolve customer queries.

How do I apply for this position?

You can apply by clicking the apply button on the job listing, which takes only a couple of minutes. You will be contacted soon, so check your emails and phone regularly.

What if I need support during the recruitment process?

If you require any support with your online application, you can contact us at hourlyresourcing@morrisonsplc.co.uk. If you need adjustments during the interview stage, you'll be given a local contact to assist you.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health

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