FAQs
What are the working hours for the Customer Assistant position?
The working hours can vary across different shift patterns, including morning shifts starting at 5am or 6am, middle shifts starting mid-morning or early afternoon, and late shifts starting in the afternoon.
Is there a minimum age requirement for this job?
Yes, you must be 18 years or older to work as a Customer Assistant, as the role involves selling alcohol.
What skills are necessary for the Customer Assistant role?
A can-do attitude, excellent customer service skills, the willingness to go the extra mile for customers, reliability, and the ability to work in a fast-paced environment are essential.
What is the starting pay for this position?
The starting pay is €14.80 per hour, with potential increases based on years of service and additional rates for unsocial hours, overtime, and bank holidays.
Are there opportunities for career development?
Yes, Lidl offers genuine opportunities for career development, and high-performing individuals may be invited to join the Leadership Academy as part of their ongoing development.
How many holidays do employees get per year?
Employees are entitled to 20 days of holidays per annum on a pro-rata basis.
What benefits are included with the Customer Assistant role?
Benefits include a competitive salary, 20 days holidays, a company pension after one year, health insurance discounts, a Bike to Work scheme, mobile and broadband discounts, and various types of leave such as maternity and paternity leave.
Is prior experience in a customer-facing role required?
Previous experience in a customer-facing role is preferred but not essential, as the right attitude is valued.
Does Lidl have a policy on diversity and inclusion?
Yes, Lidl values diversity and inclusion in the workplace and ensures equal opportunities for all applicants regardless of various factors such as gender, age, or disability.
How is pay structured after the first year?
Pay increases occur each year, with structured increments leading up to a basic rate of €16.90 by the fourth year, along with additional rates for unsocial hours, overtime, and bank holidays.