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Customer Business Manager

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Coty

11d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Marketing
  • London

AI generated summary

  • You must have sales experience, P&L management skills, UK retail knowledge, team development ability, and strong Excel and analytical skills for commercial negotiations.
  • You will drive revenue growth, manage P&L, develop strategic plans, coach teams, extract insights for customer growth, and lead creative processes to achieve objectives effectively.

Requirements

  • Have progressive Sales and Customer Management background
  • Commercial acumen - experience in P&L management, budget planning, forecast and customer management that challenges critical measures and improvements
  • High level of knowledge of UK retail environment; long term experience of managing various distribution channels including but not limited to department stores, independent chains, and high street retailers
  • Team management: development of team´s capabilities that are aligned to reach medium to long term targets ensuring ownership; Counselling, planning, monitoring, and appraising job results
  • Able to provide proven and successful experience in management of commercial trade term agreements, annual Joint business plans or senior commercial negotiations
  • Proficient Excel, numeracy, and analytical skills with strong attention to detail

Responsibilities

  • Responsible for Net revenue growth, share growth and delivery of joint business plans
  • Responsible for customer profitability and P&L, focused on maximising return on investment
  • Direct responsibility for managing local market and customer
  • Ownership of the go to market strategy to drive commercial competitive advantage for Coty
  • Build strategic plans to grow specified categories of business within the customer to deliver short and long term company, customer and consumer objectives
  • Develop strategic projects with the customer to deliver future growth of the business
  • Extract insights from data, identifying the implications and ideas for customer growth
  • Facilitate others in generating ideas, leading the creative process internally and externally
  • Have a practical know-how, demonstrating results orientation while empowering and holding the team accountable for results
  • Responsible for management and coaching team of National Account Executives, National Account Managers and/or Senior National Account Managers through persuasion and influence rather than power. Inspire credibility. Being a visible mentor and coach
  • Responsible for developing annual team and individual objectives
  • Provides the team with clarity and enable a positive journey through change on achieving future end states that appreciates and acts as an advocate of one mutualised structure.

FAQs

What is the main responsibility of the Customer Business Manager at Superdrug?

The main responsibility is to achieve sales objectives for the Superdrug account, including net revenue growth, share growth, and joint business plans.

Who will the Customer Business Manager report to?

The Customer Business Manager will report to the High Street Channel Director.

What does the role involve regarding team management?

The role involves managing and coaching a team of National Account Executives, National Account Managers, and/or Senior National Account Managers, focusing on development, clarity, and accountability.

What kind of experience is preferable for this role?

A progressive Sales and Customer Management background with commercial acumen in P&L management, budget planning, and customer management is preferable.

What are the key skills required for this position?

Key skills include high-level knowledge of the UK retail environment, strong numeracy and analytical skills, proficiency in Excel, and successful experience in managing commercial trade term agreements and joint business plans.

What benefits does the Customer Business Manager position offer?

Benefits include a competitive salary, a generous pension scheme, private medical insurance, and hybrid working options.

How does Coty approach diversity and inclusion in the workplace?

Coty is committed to being an equal opportunities employer, promoting an open, inclusive, and diverse workplace where all employees can be their authentic selves.

What can candidates expect during the recruitment process?

Candidates can expect an initial telephone/online meeting, followed by interviews that may include a case study, leading to a proposal with terms of employment.

Is there a specific background in retail needed for this role?

Yes, a high level of knowledge and long-term experience managing various distribution channels in the UK retail environment is required.

How does the team culture at Coty reflect its values?

The team culture is described as vibrant and supportive, where team members take care of each other and enjoy working together through challenges and successes.

Fearless. Forward. You.

Manufacturing & Electronics
Industry
10,001+
Employees
1904
Founded Year

Mission & Purpose

Since 1904, Coty has fearlessly pioneered innovation across the beauty industry. We have a reputation for breaking new ground; a history of ‘firsts’ and ‘bests’ that has laid the foundation for the industry as we know it today. For over a century, our brands have been empowering people to express themselves and create their own vision of beauty. It’s a legacy we’re proud to own and grow. We work hand-in-hand with our people, our partners and our customers. Together, we unleash every vision of beauty. We stand for the beauty of diversity and the diversity of beauty - celebrating and inspiring all the expressions of beauty that exist and that will exist. We honor you, and we honor our planet. We create Beauty That Lasts. A beauty that is both good to people and the world. Our mission is to create a forward thinking beauty; Products that provide new, innovative and simply better science based solutions. Let’s keep making over the beauty world TOGETHER.

Benefits

  • Health Insurance

  • Flexible Working

  • Maternity & Paternity Leave

  • Pension Plan