FAQs
What is the job title for this role?
The job title is Customer Care Advisor.
Where is the job located?
The job is based in our HQ office in Manchester.
What does the shift pattern look like for this position?
The shift pattern consists of Week 1 - Monday to Friday 9am - 5pm in the office, and Week 2 - four weekdays in the office with Saturday remote working from 9am - 5pm.
What are the primary responsibilities of the Customer Care Advisor?
Responsibilities include providing customer support through email and instant messages, solving customer problems, ensuring excellent customer service, responding to queries professionally, and understanding company products and services.
What are the required qualifications for this position?
A minimum of 1-year experience in customer service, strong English writing skills, ability to manage customer communications, knowledge of Shopify and Zendesk is beneficial, and solid communication and interpersonal skills.
Is experience with Shopify and Zendesk mandatory?
No, but working knowledge of Shopify and Zendesk would be beneficial.
What benefits are offered for this role?
Benefits include a competitive salary, 25 days of annual leave plus a birthday leave, flexible working hours, early finish Fridays, a cycle to work scheme, 40% staff discount, healthcare cash plan, salary advances, free onsite gym, and participation in social events.
Do we offer a bonus scheme?
Yes, there is an annual bonus scheme available.
What kind of work environment is promoted at Club L London?
Club L London promotes a collaborative and communicative work environment that values curiosity, innovation, and teamwork.
Is prior customer service experience important for this role?
Yes, a minimum of 1-year experience as a customer service representative or in a similar role is required.