You need 1+ year in customer service, complaint handling experience, basic IT skills, quick learning ability, resilience in email communication, and system navigation skills.

You will handle customer inquiries via email, assess needs, record details accurately, stay updated on procedures, meet targets, and ensure data confidentiality and security.

Customer Relations

United Kingdom

Plymouth

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With enormous product diversity, The Range has over 65,000 products across 16 departments including DIY, Kitchen & Dining, Furniture, Lighting, Arts & Crafts and Textiles. 

The Range was founded in 1989 by Chris Dawson in his home town of Plymouth as an open air market trader. Fast forward to the present day and The Range has over 160 stores across the United Kingdom and Ireland, not to mention an ever expanding website offering a home delivery service.

Retail & Consumer Goods

The Range

<div>
 We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies.
 The Range has grown enormously since its inception in 1989, and now has over 180 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.
 We have an exciting opportunity available in our Customer Care Team for someone looking to help our customers and help promote positivity for the Range brand. During your day you will receive emails from Online and Store customers for pre-order and post-order questions. This can lead to wide variety of questions to keep the day interesting.
 Key responsibilities will include:
 <ul>
 <li>To provide front line customer services in line with agreed protocols, timeframes and correspondence handling requirements</li>
 <li>To identify customers’ needs through friendly email conversation and deduce the appropriate course of action ensuring the best outcome for the Customer and The Range</li>
 <li>Accurate recording and data entry of customer details on to the database.</li>
 <li>Keep up-to-date with all procedures and products in order to meet customers’ expectations, on a daily basis</li>
 <li>Ensure all technical and email handling targets are met</li>
 <li>Maintain confidentiality, security of information and premises (Data Protection Act 1984)</li>
 </ul> 
 
 Essential Skills and Requirements:
 <ul>
 <li>Previous experience in Customer Service of at least 1 year+ complaint handling experience</li>
 <li>Basic IT knowledge</li>
 <li>You must be able to demonstrate an ability to learn quickly and have resilience when dealing with customers by email</li>
 <li>Ability to navigate systems while continuing the conversation with the Customer</li>
 </ul>
 What we offer:
 <ul>
 <li>Pension</li>
 <li>Long service awards</li>
 <li>Employee discount</li>
 <li>Cycle to work scheme</li>
 </ul> 
 
 Position: Temporary, Full-time
 Hours: Monday – Friday, 40 hours per week
 Location: Plymouth, Devon
 Please be advised this role is based in Head Office and not a working from home role.
</div>


 We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies.
 The Range has grown enormously since its inception in 1989, and now has over 180 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.
 We have an exciting opportunity available in our Customer Care Team for someone looking to help our customers and help promote positivity for the Range brand. During your day you will receive emails from Online and Store customers for pre-order and post-order questions. This can lead to wide variety of questions to keep the day interesting.
 Key responsibilities will include:
 
  To provide front line customer services in line with agreed protocols, timeframes and correspondence handling requirements
  To identify customers’ needs through friendly email conversation and deduce the appropriate course of action ensuring the best outcome for the Customer and The Range
  Accurate recording and data entry of customer details on to the database.
  Keep up-to-date with all procedures and products in order to meet customers’ expectations, on a daily basis
  Ensure all technical and email handling targets are met
  Maintain confidentiality, security of information and premises (Data Protection Act 1984)
 
 
 Essential Skills and Requirements:
 
  Previous experience in Customer Service of at least 1 year+ complaint handling experience
  Basic IT knowledge
  You must be able to demonstrate an ability to learn quickly and have resilience when dealing with customers by email
  Ability to navigate systems while continuing the conversation with the Customer
 
 What we offer:
 
  Pension
  Long service awards
  Employee discount
  Cycle to work scheme
 
 
 Position: Temporary, Full-time
 Hours: Monday – Friday, 40 hours per week
 Location: Plymouth, Devon
 Please be advised this role is based in Head Office and not a working from home role.


Customer Care Advisor

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Responsibilities

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The Range

Mission & Purpose