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Customer Care Advisor - Newport

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Motorpoint

7d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Newport

AI generated summary

  • You must handle complex queries, prioritize tasks, manage multiple cases, collaborate with the team, communicate concisely in writing, and make sound decisions based on your workload.
  • You will handle customer queries via phone and email, manage issue resolutions, liaise with branches and 3rd parties, and ensure every interaction showcases compassion and maintains compliance.

Requirements

  • Ability to deal with end-to-end complex resolution queries
  • Ability to deal with a wide range of customers from general enquiries to highly complex issues/complaints
  • Organisation - typically managing several cases at any one time
  • Prioritisation - ability to prioritise tasks accordingly based on their complexity
  • Collaboration - collaborative is important to be successful within the team
  • Concise written communication via numerous methods such as emails, letters etc
  • Decision Making - ability to take a holistic view and make the right decision according to your workload

Responsibilities

  • Your day will be spent talking to our customers, communicating via phone and email, as well as liaising with our branches to offer support on any issues our customers present.
  • You will also be managing a wide range of customer queries to ensure our customers are kept updated throughout the resolution process.
  • This involves making outbound calls, liaising with 3rd parties, and ensuring that any customer contact is logged compliantly and updated accordingly.
  • Customer Care is a fast-paced contact centre environment and a great place to absorb a wealth of knowledge from the business.
  • You will interact with a wide variety of colleagues from all areas of the business – whether that be our stock team to our retail team, we see this as a great opportunity to learn about our business and understand how each team works together to achieve excellence.
  • We aim to resolve any issues and capture any feedback our customers might have so we can improve our experience.
  • Our customer care team makes sure every single customer interaction has been handled with compassion and understanding, whilst ensuring our processes have adhered to provide an unrivalled level of customer service!
  • As a Customer Care team, we aim to do exactly that.. care!
  • Our Customer Care team is a centralised point of contact that strives to deliver excellent customer service at every opportunity via inbound/outbound calls as well as live webchat.

FAQs

What is the salary for the Customer Care Advisor position?

The salary for the Customer Care Advisor position is £23,400 per annum.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week, Monday to Friday from 9 am to 5 pm.

Where is the location of the Customer Care Advisor role?

The location of the Customer Care Advisor role is in Newport.

Is prior call center experience required for this position?

While prior call center or telephone experience is preferred, we provide all the training needed to be successful in the role.

What type of environment will I be working in?

You will be working in a fast-paced contact center environment aimed at delivering excellent customer service.

What kind of support will I be providing to customers?

You will be providing specialized and dedicated support to customers who have purchased a car, helping resolve any issues and capturing customer feedback.

What kind of additional benefits does Motorpoint offer?

Motorpoint offers benefits such as paid time off, 31 days of holiday plus special days off, staff discounts, healthcare, pension, enhanced parental leave, and many more perks.

Does the company encourage applications from all backgrounds?

Yes, Motorpoint encourages applications from people of all backgrounds and seeks to remove any barriers candidates may face in the application process.

What skills are important for the Customer Care Advisor role?

Important skills for this role include the ability to handle complex resolution queries, organization, prioritization, collaboration, concise written communication, and decision-making.

What kind of training will I receive?

You will receive comprehensive training to ensure your success in delivering exceptional customer service and understanding the processes of the role.

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Motorpoint

Car buying made easy

Automotive
Industry
501-1000
Employees
1998
Founded Year

Mission & Purpose

There's no car like a Motorpoint car. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We have 1,000s of cars to choose from, and we only sell nearly new, with all cars under warranty and available at unbeatable prices. We have something to suit every budget and with our price promise, you can be assured that you'll always get the best price for your car.