FAQs
What are the primary responsibilities of a Customer Care Assistant in the dining area?
The primary responsibilities include greeting customers, maintaining cleanliness in the dining area, assisting customers with kiosks, and creating a welcoming environment.
Is there any cleaning involved in this role?
Yes, cleaning is a significant part of the job, including cleaning tables, sweeping, mopping, maintaining the cleanliness of toilets, and conducting detailed cleaning on quieter days.
Will I need to interact with customers?
Absolutely! Interacting with customers is crucial; you will be responsible for greeting them, having light conversations, and assisting them with their queries.
Do I have to assist with food service?
Yes, you will assist by taking food to customers' tables and may also be required to assemble food during busier periods.
Are there opportunities to participate in special events or promotions?
Yes, you will participate in charity events, sell raffle tickets, and take part in themed events like Easter, Halloween, and Christmas dress-ups.
Is there a focus on customer feedback in this role?
Yes, you will speak to customers about restaurant surveys and offers, which helps identify areas for improvement based on customer feedback.
What qualities are important for this position?
Important qualities include a friendly demeanor, good communication skills, a proactive attitude, and the ability to maintain high standards of customer service.
What is the dress code for this position?
While the job description does not specify a dress code, being well-presented is emphasized, so neat and appropriate attire is expected.
Will I need to work during busy hours?
Yes, you will be expected to work during busy periods as needed, which may include assisting in food assembly and customer service.
What makes this role important for the restaurant?
This role is vital as it directly influences the customer's first impression and overall experience, creating feel-good moments that encourage customer return visits.