FAQs
What is the main responsibility of a Customer Care Assistant?
The main responsibility of a Customer Care Assistant is to greet customers, create a welcoming environment, and assist them with their queries while maintaining cleanliness in the dining area.
Is prior experience required for this role?
No prior experience is specifically required for the role, but a friendly demeanor and a willingness to assist customers are essential.
What are the working hours for this full-time position?
Working hours will vary but are typically consistent with the operational hours of the restaurant.
Will I have to clean areas within the restaurant?
Yes, cleaning is a significant part of the role, including maintaining tables, floors, and restrooms.
What type of customer interactions should I expect?
You should expect to greet customers with a smile, engage in light conversations, assist them with kiosks, and participate in activities with children.
Are there opportunities for involvement in events?
Yes, you will have opportunities to participate in charity events, seasonal activities, and sell raffle tickets.
Is training provided for new hires?
Yes, training will be provided to ensure you understand your responsibilities and how to maintain high standards of customer service.
What qualities are important for a Customer Care Assistant?
Important qualities include a friendly attitude, good communication skills, a positive approach to customer service, and the ability to work as part of a team.
Will I be expected to assist with food service?
Yes, you will assist in taking food to tables and assembling food during busier periods.
How can I help improve customer satisfaction?
You can help improve customer satisfaction by actively engaging with customers, encouraging them to complete restaurant surveys, and taking note of any feedback they provide.