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Customer Care Associate

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Samsonite APAC & Middle East

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • People, HR & Administration
    Sustainability
  • Chennai

AI generated summary

  • You should embody the company's values, demonstrate a commitment to diversity, and show a passion for social responsibility and employee development. Specific qualifications may vary.
  • You will assist customers with inquiries, provide product information, resolve issues, and ensure a positive experience, while maintaining communication and following up as needed.

Requirements

  • The job requirements are not explicitly stated in the provided job posting. The text focuses more on the company's values, culture, and commitment to diversity, social responsibility, and employee development rather than detailing specific job requirements or qualifications. If you have another section of the posting or specific details on job requirements, please share that for extraction.

Responsibilities

  • I'm sorry, but it seems that the job responsibilities were not included in the provided job posting text. If you have another part of the job posting containing the responsibilities, please share that with me, and I'll be happy to assist!

FAQs

What is the role of a Customer Care Associate at Samsonite?

The Customer Care Associate is responsible for providing exceptional customer service, assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and brand.

What qualities are valued at Samsonite?

At Samsonite, we value diversity, respect, authenticity, collaboration, and a commitment to a sustainable and responsible workplace.

What benefits do employees receive?

Employees at Samsonite receive meaningful rewards and development opportunities, as well as recognition for their performance in a supportive working environment.

Is there a focus on diversity and inclusion at Samsonite?

Yes, Samsonite is dedicated to maintaining a vibrant culture that embraces diversity and inclusion, welcoming individuals from all walks of life.

How does Samsonite approach environmental responsibility?

Samsonite is committed to minimizing the impact of its products on the environment by using sustainable and innovative materials and methods in manufacturing.

Does Samsonite provide development opportunities for its employees?

Yes, Samsonite works hard to provide development opportunities for its employees to help them grow in their careers.

Is Samsonite an equal opportunity employer?

Yes, Samsonite is an equal opportunity employer and is committed to promoting a work environment free from harassment, discrimination, and retaliation.

What is the company's view on employee wellbeing?

Samsonite places great importance on employee wellbeing, aiming to create a supportive workplace where team members can bring their best selves to work daily.

Samsonite APAC & Middle East

Manufacturing & Electronics
Industry
1001-5000
Employees

Mission & Purpose

Samsonite is a global leader in the design, manufacturing, and distribution of luggage, travel bags, and accessories. With a reputation for high-quality craftsmanship, innovation, and durability, Samsonite offers a wide range of products including suitcases, backpacks, and business bags designed to meet the diverse needs of travellers. Their ultimate mission is to provide the best travel solutions to enhance the experience of modern travellers by combining practical design with cutting-edge technology. Samsonite’s purpose is to inspire and enable people to travel with confidence and ease, ensuring that they are well-equipped for every journey.