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Job

Customer Care Associate

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MANI WONDERS

•

2mo ago

đź’Ľ Graduate Job

Toronto

AI generated summary

  • You love learning and have a passion for supporting customers. You have a degree in Customer Service or related field, proficiency in MS Office and social media, ability to multitask, reliable, positive demeanor, and strong communication skills.
  • You will provide excellent customer service, manage orders and warranties, maintain records, develop new processes, and keep management informed for MANI WONDERS.

Graduate Job

Customer Relations•Toronto

Description

  • We are seeking a Customer Care Associate to join our Toronto team on a full-time basis. The incumbent will play a pivotal role in day-to-day customer engagement and relations.

Requirements

  • Someone who loves learning and is passionate about supporting customers
  • Post-secondary education diploma/degree in Customer Service, Public Relations or related field
  • Proficiency in MS Office Suite, social media platforms and communication portals
  • Ability to prioritize workload and handle multiple tasks simultaneously
  • Reliable, independent and able to work flexible hours with minimal supervision or direction
  • Positive friendly demeanor, interpersonal with exceptional verbal and written communication skills
  • Strong attention to detail

Area of Responsibilities

Customer Relations

Responsibilities

  • Assist potential and existing customers through social media and e-mail mediums with general and support related inquiries
  • Provide support with order and warranty management and act as liaison between logistics fulfillment center and customer
  • Keep excellent written records of all correspondence in line with policies and procedures while maintaining CRM databases and tracking documents
  • Typical of any start-up, the ability to navigate ambiguity and mitigate it with creativity is crucial. With ambiguity comes the opportunity to develop new process and establish strong infrastructure
  • Ensure management is informed and up-to-date on outstanding customer concerns, and all relevant or useful information related to day-to-day activities
  • Provide administrative support to management team

Details

Work type

Full time

Work mode

office

Location

Toronto