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Customer Care Associate

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MANI WONDERS

Apr 8

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Toronto

Requirements

  • Someone who loves learning and is passionate about supporting customers
  • Post-secondary education diploma/degree in Customer Service, Public Relations or related field
  • Proficiency in MS Office Suite, social media platforms and communication portals
  • Ability to prioritize workload and handle multiple tasks simultaneously
  • Reliable, independent and able to work flexible hours with minimal supervision or direction
  • Positive friendly demeanor, interpersonal with exceptional verbal and written communication skills
  • Strong attention to detail

Responsibilities

  • Assist potential and existing customers through social media and e-mail mediums with general and support related inquiries
  • Provide support with order and warranty management and act as liaison between logistics fulfillment center and customer
  • Keep excellent written records of all correspondence in line with policies and procedures while maintaining CRM databases and tracking documents
  • Typical of any start-up, the ability to navigate ambiguity and mitigate it with creativity is crucial. With ambiguity comes the opportunity to develop new process and establish strong infrastructure
  • Ensure management is informed and up-to-date on outstanding customer concerns, and all relevant or useful information related to day-to-day activities
  • Provide administrative support to management team

FAQs

What is the main responsibility of a Customer Care Associate in this role?

The main responsibility of a Customer Care Associate in this role is to engage with customers on a daily basis and maintain positive relations with them.

Is this a full-time position?

Yes, this position is full-time.

Where is the location of this position?

This position is located in Toronto.

What skills are important for a Customer Care Associate to possess?

Important skills for a Customer Care Associate to possess include strong communication skills, customer service experience, and the ability to problem-solve effectively.

What is the main goal of a Customer Care Associate in this role?

The main goal of a Customer Care Associate in this role is to ensure customer satisfaction and enhance overall customer experience.

MANI WONDERS

Haute Performance Gadgetry.

Retail & Consumer Goods
Industry
11-50
Employees
2013
Founded Year

Mission & Purpose

At Mani Wonders, we are passionate about making an ecosystem of wonderful products that bring simplicity and inspiration to your everyday life.