FAQs
What are the main responsibilities of the Customer Care - Bike Expert role?
The main responsibilities include efficiently handling customer inquiries, providing prompt responses through various channels, assisting customers in selecting the perfect E-Bike, managing after-sales service, and improving support and operational processes.
What qualities are necessary for a successful candidate?
A successful candidate should have an optimistic attitude, a love for working with customers, the ability to work independently in a fast-paced environment, excellent written and verbal communication skills, fluency in German, and a genuine passion for bicycles.
What channels will I be expected to communicate with customers through?
You will be expected to communicate with customers primarily through email, chat, and occasionally by phone.
Is experience in customer service required for this position?
While specific experience in customer service is not explicitly required, a strong willingness to help customers and problem-solving skills are essential.
Are there opportunities for growth within the company?
Yes, there are opportunities for growth within the company as it continues to expand, allowing employees to advance their careers.
What is the company’s focus in the E-Bike market?
Upway focuses on making E-Mobility accessible for everyone while also contributing positively to the planet by providing refurbished E-Bikes.
Will I receive training for this position?
Yes, you will have the opportunity to contribute to the development of training materials and resources, further enhancing your skills and knowledge as well as those of the customer service team.
What type of work environment can I expect?
You can expect a flexible and autonomous work environment within a rapidly growing international company.
How does Upway ensure a great after-sales experience for customers?
Upway ensures a great after-sales experience by providing regular updates on delivery status, efficiently handling warranty cases, addressing customer inquiries or concerns post-purchase, and resolving any issues that may arise after delivery.
Is there a team-oriented culture at Upway?
Yes, Upway encourages teamwork and collaboration to develop innovative solutions and improve customer experience. Your feedback and suggestions are valued in optimizing processes.