FAQs
What is the main responsibility of a Customer Care - Bike Expert at Upway?
The main responsibility is to guide customers through the purchasing process and ensure an unforgettable service experience, including after-sales support.
What channels will I be expected to respond to customer inquiries on?
You will be expected to respond to customer inquiries via email, chat, and occasionally by phone.
What kind of knowledge about bikes is required for this position?
You should have a love for bikes and possess the ability to help customers select the perfect E-Bike based on their needs, preferences, and budget.
Are there opportunities for growth within the company?
Yes, there are opportunities to grow within the company as it expands and develops.
What kind of work environment can I expect in this role?
You can expect a fast-paced work environment where self-sufficiency and adaptability are essential.
What qualities are important for a successful candidate?
An optimistic attitude, excellent communication skills, a love for bikes, and the ability to work independently are important qualities for a successful candidate.
How does Upway support after-sales service?
Upway provides regular updates on the delivery status of E-Bikes and addresses warranty cases efficiently, ensuring a seamless after-sales experience for customers.
Will I be involved in improving support and operational processes?
Yes, you will identify areas for improvement in customer support and operations, work with the team on innovative solutions, and contribute to training materials.
Is fluency in German required for this role?
Yes, fluency in the German language is required for effective communication with customers.
What type of team will I be working with at Upway?
You will be working with highly experienced team members who are experts in their fields, creating a supportive and knowledgeable work environment.