Logo of Huzzle

Home

Matches

Explore

Manage

Customer Care Executive - UAEN

image

NMC Healthcare

26d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Abu Dhabi

AI generated summary

  • You should be a graduate with 1+ year in a patient-focused role, proficient in MS Office, have strong interpersonal skills, and be patient-oriented. English fluency is a must; Arabic is a plus.
  • You will greet patients, provide information, handle inquiries, manage complaints, ensure timely service, check insurance, assist with billing, maintain records, and support communication with patients.

Requirements

  • Preferably a graduate in any discipline.
  • Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line switchboard system is preferable. Interest to work in a Hospital related environment.
  • Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
  • Must have exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills.
  • Patient focused; service oriented; patient & understanding.
  • Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
  • Ability to work independently with minimal supervision.
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.

Responsibilities

  • Greets patients or their families and finds out the nature of their enquiry.
  • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
  • Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
  • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
  • Communicates all information to Floor Supervisor on daily basis.
  • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment, timely & prompt assistance, optimizing waiting time. Provide adequate information as & when required.
  • Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
  • Investigates patient/visitor concerns and implements appropriate courses of action.
  • To ensure appropriate Billing of Service rendered by patient through HIS.
  • Keeps accurate records of discussions or correspondence with customers.
  • Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
  • Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
  • Provide communication support-assist colleagues, including clinicians and nurses in communicating with patients who have language barriers preventing smooth flow of information, in clinic setting or otherwise, as applicable.

FAQs

What are the main responsibilities of a Customer Care Executive in this role?

The main responsibilities include greeting patients and their families, providing information, advocating for patient rights, handling feedback and complaints, expediting patient flow, checking medical insurance coverage, investigating concerns, ensuring appropriate billing, and maintaining accurate records.

What qualifications are preferred for this position?

A graduate in any discipline is preferred, along with a minimum of 1-year experience as a receptionist in a patient-focused environment.

What technology skills are required for the Customer Care Executive role?

Proficiency in basic MS Office applications (Word, Excel, PowerPoint), MS Outlook, and Internet Explorer is required.

What interpersonal skills are essential for this position?

Exceptional interpersonal skills, maturity, good judgment, and the ability to communicate professionally with a diverse range of individuals are essential.

Is previous experience in a hospital environment necessary?

While not strictly necessary, a minimum of 1-year experience in a patient-focused environment, preferably in a hospital setting, is preferred.

Are there any language requirements for this job?

Excellent command of oral and written English is required, and knowledge of Arabic is advantageous but not essential.

What is the work environment like for this position?

The work environment is focused on patient interaction, requiring a service-oriented mindset and the ability to provide outstanding customer service.

How important is it to manage multiple responsibilities in this role?

It is crucial to have efficient organizational skills and the ability to handle multiple responsibilities under pressure while maintaining composure.

Can the Customer Care Executive work independently?

Yes, the role requires the ability to work independently with minimal supervision.

What attributes are looked for in a successful candidate for this position?

Candidates should be reliable, punctual, dependable, patient, and understanding, with the ability to provide excellent service to patients.

image

NMC Healthcare

Delivering personalised care that matters.

Science & Healthcare
Industry
10,001+
Employees
1974
Founded Year

Mission & Purpose

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world. ---------------------------------------- DISCLAIMER: Fraudulent Job Offers ---------------------------------------- It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.