FAQs
What languages do I need to speak for this position?
You need to be highly proficient in both French and English, with strong verbal and written communication skills.
What is the primary responsibility of a Customer Care Professional Merchants B2B?
Your primary responsibility will be to deliver world-class customer service while responding to merchants' inquiries and concerns, building meaningful relationships through a consultative approach.
Is experience in customer service required for this role?
While experience in a customer-facing role or a phone contact center environment is preferred, it is not a strict requirement.
What kind of training can I expect when I join the team?
You'll receive industry-leading training and ongoing coaching to help you develop your skills and excel in providing customer service.
What are the benefits provided to employees?
Benefits include competitive base salaries, bonus incentives, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working models, generous paid parental leave, and career development opportunities, among others.
How does American Express ensure a supportive work environment?
American Express prioritizes the physical, financial, and mental health of its employees through various programs and benefits, including wellness centers and counseling support.
What are the productivity targets for this role?
You will be expected to meet and exceed quality goals, compliance regulations, and productivity targets as part of your responsibilities.
Will I need to use computer systems in this role?
Yes, you will need to navigate computer systems and applications to service our merchants effectively and help them utilize our online and mobile platforms.
What should I expect in terms of work pace and multitasking?
You should be prepared to work in a fast-paced and dynamic environment that requires multitasking and using multiple systems and digital tools.
Is there an opportunity for career growth within this role?
Yes, American Express offers career development and training opportunities to help you grow and advance in your career.