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Customer Care Representative (Defined-Term Contract)

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    IT & Cybersecurity
  • Milan

AI generated summary

  • You must have strong English skills (B2+), Excel and SAP proficiency, IT aptitude, teamwork abilities, stress resilience, and a focus on customer satisfaction and process improvement.
  • You will manage customer orders, monitor deliveries, resolve issues, handle invoices and complaints, support sales, and create reports to optimize customer satisfaction.

Requirements

  • Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
  • Excellent knowledge of Excel required.
  • SAP is required.
  • Aptitude for using advanced IT tools.
  • Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
  • Aptitude for teamwork.
  • Ability and Aptitude to work under stress.
  • Aptitude for customer satisfaction and continuous improvement of service and processes.

Responsibilities

  • Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
  • Monitoring the goods delivery process to the customer and all possible issues.
  • Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.
  • Issuing and checking invoices in electronic format with possible resolution of anomalies.
  • Customers Support and assistance to the sales Team to ensure full satisfaction of all the external and internal requests
  • Complaints management.
  • Create Reports and Perform Analysis to support Customer needs.

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format, with 3 days per week in the office and 2 days from home.

What type of contract is being offered for this position?

A defined-term contract is being offered for this position.

What location is this job based in?

This job is based in our offices in Milan, MI, Italy.

What are the working hours like?

The job follows a hybrid working schedule, with specific days designated for in-office work and others for remote work.

Is knowledge of SAP required for this role?

Yes, SAP knowledge is required for this role.

What level of English is necessary for this position?

A good level of English (ideally B2 or above), both written and spoken, is necessary for this position.

Are there opportunities for professional development?

Yes, the company offers mentoring and invests in the professional and personal development of its employees.

What skills are required for this position?

Required skills include excellent knowledge of Excel, the ability to handle complaints and urgent requests, teamwork aptitude, and the ability to work under stress.

What kind of environment can employees expect?

Employees can expect to work within an international, proactive, and innovative environment.

Does Boston Scientific offer equal employment opportunities?

Yes, Boston Scientific is an equal employment opportunity employer and does not make personnel decisions based on any protected characteristics.

Advancing Science for Life

Manufacturing & Electronics
Industry
10,001+
Employees
1979
Founded Year

Mission & Purpose

At Boston Scientific, we work collaboratively to solve healthcare’s toughest problems by developing solutions that matter most to those suffering from debilitating and life threatening conditions and the healthcare professionals who provide their care. Across 100+ countries, we help providers deliver care more effectively by reducing costs, increasing efficiencies and expanding access to care in order to help more people in more places live longer, healthier lives. We go beyond our mission of transforming patient lives by investing in the future and the well-being of our employees and our planet. Our commitment to sustainability is evident in our Newsweek ranking as the 16th greenest company in the U.S. We also strive to foster a diverse and inclusive work environment and provide opportunities for our 38,000+ employees around the world to serve in their local communities.