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Customer Care - Tunstall Mcdonalds - Jasper square retail park - full time and part time available

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Stoke-on-Trent

Requirements

  • Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.
  • Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must.
  • The ability to maintain high energy levels whilst working both efficiently and productively is essential.
  • Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Responsibilities

  • You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant.
  • Provide friendly, fast and accurate service.
  • Complete tasks and activities in line with training, company guidelines and management direction.
  • Follow all workplace safety, security and food hygiene procedures.
  • Treat all customers and colleagues with courtesy and respect working as a supportive team member.

FAQs

What positions are available for this job at McDonald's?

Full-time and part-time positions are available at the Tunstall McDonald's in Jasper Square Retail Park.

What are the core values that McDonald's team members are expected to uphold?

The core values include Serve, Inclusion, Integrity, Community, and Family.

What does a Crew Member do at McDonald's?

A Crew Member is responsible for preparing food, serving at the till, maintaining cleanliness, ensuring customer satisfaction, and following safety and hygiene procedures.

What skills are important for this role?

Important skills include effective communication, attentive listening, a positive attitude, and the ability to work well in a team.

What kind of environment will I be working in?

You will be working in a fast-moving, high-energy environment where maintaining high energy levels is essential.

What benefits are included in the job package?

The benefits package includes holiday pay, service awards, meal allowances, employee discounts from various top high street and online brands, and more.

How does McDonald's promote a respectful workplace?

McDonald's is committed to fostering a safe, respectful, and inclusive workplace for all employees.

Is previous experience required for this position?

Previous experience is not specifically mentioned, but a friendly demeanor and the ability to connect with customers are essential.

What will I need to do to ensure customer satisfaction?

You'll need to provide friendly, fast, and accurate service while maintaining cleanliness and following company guidelines.

Are there opportunities for career advancement in this role?

Yes, McDonald's encourages quality jobs and offers opportunities for career advancement within the company.

We’re serving up McDonald’s person by person. City by city. One community at a time. See our stories here.

Retail & Consumer Goods
Industry
10,001+
Employees
1955
Founded Year

Mission & Purpose

McDonald's is a global fast-food chain known for its iconic burgers, fries, and beverages. Since its founding in 1940, McDonald's has focused on delivering consistent, high-quality food with quick service in a family-friendly environment. Their mission is to provide a convenient, enjoyable dining experience for customers worldwide, emphasizing innovation and community engagement. McDonald’s aims to be the world’s best quick-service restaurant by maintaining quality, affordability, and accessibility.

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