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Customer Collaboration Manager

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Nestlé

Oct 27

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • York

Requirements

  • Ideally you will have experience from at least one the following areas; Demand or Supply Planning; Customer Service; Account Management; Sales or Procurement Management, and you will have some knowledge of the commercial process. FMCG experience would be a distinct advantage but not essential.
  • You’ll be working with a variety of stakeholders so it is important that you can work across a broad team, have effective communication skills and the courage to challenge and the ability to influence without authority.
  • You will be passionate about delivering strong customer service and working collaboratively.
  • You will be responsible for managing all Nestlé categories across multiple customers and therefore must be able to plan and prioritise your workload, whilst maintaining a keen eye for detail and achieving results.
  • You will be able to demonstrate resilience and the ability to face into a challenge with a problem-solving attitude.

Responsibilities

  • Ensuring a high level of Customer Order Fulfilment
  • Ensuring strong Depot availability of the Nestlé portfolio in the retailers by working with key Nestlé and Customer stakeholders
  • Working closely with Order to Cash to ensure the smooth flow of orders, through regular health checks of customer data to improve ordering efficiencies
  • Influence effectively across a broad range of stakeholders that span all Nestlé business functions internally and externally within the customers’ business
  • Identifying opportunities to remove waste from the value chain and to manage E2E Supply Chain projects, as well as leading on Cost to Serve opportunities with the customers
  • Playing a supporting role in the monthly business process and facilitating monthly CPFR meetings with continuous scope to improve performance
  • Delivering key seasonal events for Nestlé by coordinating internal & external stakeholders, requiring a keen eye for detail and a strong focus on service
  • Building excellent relationships with key customer contacts and your Nestlé stakeholders

FAQs

What is the job title for this position?

The job title is Customer Collaboration Manager – Value Retail.

Where is this job located?

The job is located in York or Gatwick, with monthly travel to Customer sites thereafter.

What is the salary range for this role?

The salary is circa £32,000 plus potential bonus and companywide benefits.

Is this position full-time or part-time?

This is a full-time permanent opportunity.

Are there opportunities for flexible working arrangements?

Yes, we are open to discussing individual flexible working needs.

What are the key responsibilities of the Customer Collaboration Manager?

Key responsibilities include ensuring high customer order fulfillment, managing inventory and stock availability, influencing stakeholders, identifying waste in the value chain, and coordinating seasonal events.

What qualifications or experience are preferred for this role?

Ideally, experience in Demand or Supply Planning, Customer Service, Account Management, Sales, or Procurement Management is preferred. FMCG experience is a distinct advantage but not essential.

What skills are important for the Customer Collaboration Manager?

Important skills include analytical ability, effective communication, problem-solving prowess, strong customer service orientation, and the ability to work collaboratively across a broad team.

What benefits does Nestlé offer for this position?

Benefits include a competitive salary, bonus scheme, flexible working options, 25 days holiday plus statutory holidays, pension scheme, and focus on personal development and growth.

When is the closing date for this job application?

The closing date for this role is 12th November 2024.

Will applications be considered before the closing date?

Yes, candidates will be considered as they apply, and the job advertisement may close early if sufficient applicants are received.

Does Nestlé promote diversity and inclusion in the workplace?

Yes, Nestlé champions diversity and inclusion and encourages individuals from different backgrounds to apply.

How can I request accommodations during the application process?

If you require accommodations to participate fully in the application process, please let us know.

What type of projects will the Customer Collaboration Manager manage?

The Customer Collaboration Manager will manage end-to-end Supply Chain projects and lead on Cost to Serve opportunities with the customers.

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Nestlé

Unlocking the power of food to enhance quality of life for everyone, today and for generations to come.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future. We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland. Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020. Our portfolio covers almost every food and beverage category –offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. House rules: https://nes.tl/HouseRules

Culture & Values

  • Respect for ourselves

    Respect starts with self-respect. Being true to ourselves, while acting with integrity, fairness and authenticity.

  • Respect for others

    Respecting others is about meeting our promises. It’s about quality in our products, our brands and everything we do.

  • Respect for diversity

    Respect for other ways of thinking, other cultures and all aspects of society requires inclusiveness and openness in all our interactions.

  • Respect for the future

    Respect for the future of our planet and future generations compels us to act with responsibility and courage, even if it’s difficult.

Benefits

  • Competitive remuneration

    You’ll be recognized for your contribution with a competitive salary and benefits package. And you may benefit from savings plans, insurances, loans, and discounted or free Nestlé products. You could even grab a bargain on retail products, services and activities.

  • Location-specific opportunities

    Our working environments vary greatly, so depending on your job and your location, you could benefit from flexible working opportunities, volunteering programs, the ability to bring a pet to work, and much more.

  • International mobility

    We offer opportunities to develop your career in different countries around the world. Global mobility plays an important part in developing Nestlé’s talent and our brands.

  • Health and wellbeing at work

    Our employee health programs will help you develop and maintain a healthy lifestyle, with health checks, health care, onsite cafeterias and fitness centres, sport and other activities.

  • Employee support

    More than ever, it is important that you are emotionally supported while at work and at home to be resilient and feel good as you carry out your everyday activities. We provide access to confidential counsellors to help when the unexpected happens or you are feeling overwhelmed.

  • Parental leave

    With a minimum of 18 weeks paid parental leave for the primary caregiver, plus the opportunity to take further leave, your new family life can get off to a great start. Your work location may provide additional benefits and resources such as dedicated feeding rooms or creches.

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