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Customer Complaints Case Handler

  • Job
    Mid Level
  • Customer Relations
  • Nottingham


  • Expert attention to detail would make you a superstar in this role
  • Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times
  • A team player that acts with integrity and treats our customers and associates with respect
  • We’d love it if you have first-hand experience within the Finance Industry - but don’t worry if not, as this isn’t a deal breaker!
  • A great communicator, both verbal and written
  • A passion for giving the best advice to every customer you speak to through empathy and advocacy


  • Manage customer complaints from receipt right through to resolution, including a final written response
  • Understand industry regulation and how this matches with Capital One policies
  • Support customers and resolve their concerns
  • Do a thorough investigation to help understand their situation and find a resolution
  • Remain customer focused and put them at the centre of every decision
  • Signpost customers to additional support resources
  • Support our business in improving our processes


Mission & Purpose

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper. We’re a bank. But we don’t think like one. We’re always thinking about what’s next. About how we can innovate. Inspire. And develop the tools our customers need to improve their financial lives. That’s where you come in. Your ideas, your experiences and your skills will help us make banking simpler. Working here is about doing bold things. And having that feeling like you belong right where you are. Because we’re doing cool work that lets you have a life outside of work. That’s life at Capital One.