FAQs
What does the role of a customer consultant involve?
The role involves supporting the store management team in driving sales and profit by delivering exceptional customer service on the shop floor, while adhering to company procedures and policies.
What are the working hours for this position?
This is a 20-hour fixed-term position, with open availability required for evening, weekend, and holiday shifts.
Is prior experience required for this role?
While customer service experience is ideal, the most important qualities are strong interpersonal skills, effective communication, and a genuine passion for beauty and the retail industry.
What kind of training will I receive?
As a customer consultant, you will receive training on The Body Shop products, their origins, and how to engage effectively with customers to meet their needs.
What values does The Body Shop prioritize?
The Body Shop prioritizes ethical beauty, empowerment, environmental sustainability, and community support through its initiatives and product offerings.
Can I apply for this job if I have limited availability?
Open availability is required for this role, particularly for evening, weekend, and holiday shifts, so limited availability may not be suitable.
Will I be able to learn about the products?
Yes, as part of the onboarding process, you will learn about the diverse range of products, their ethical sourcing, and how to effectively engage with customers.
Is this a full-time position?
No, this position is part-time, with a commitment of 20 hours per week.
What is the work environment like?
The work environment is dynamic and customer-focused, where teamwork and collaboration are encouraged to enhance the shopping experience.
Are there opportunities for career advancement within The Body Shop?
Yes, The Body Shop values talent development and provides opportunities for career advancement within the company.