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Customer Consultant

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Leicester

AI generated summary

  • You need a passion for customer connections and must be available for evening, weekend, and holiday shifts to excel as a Customer Consultant at The Body Shop.
  • You will learn about our natural products, understand customer needs, and recommend eco-friendly options to drive sales and provide exceptional service.

Requirements

  • Interest in connecting with customers to drive customer engagement
  • Open availability for evening, weekend, and holiday shifts.

Responsibilities

  • Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes , we're not just selling a skin care routine, we're also helping communities build a better life
  • Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
  • Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service

FAQs

What kind of products will I be required to learn about as a Customer Consultant at The Body Shop?

As a Customer Consultant at The Body Shop, you will be required to learn and understand our products, which are packed with natural ingredients sourced ethically using Community Trade programs. You will need to be knowledgeable about our range of vegetarian and vegan products to recommend to customers based on their preferences and needs.

What kind of availability is required for this position?

You must have open availability for evening, weekend, and holiday shifts as a Customer Consultant at The Body Shop.

What kind of benefits can I expect as a Customer Consultant at The Body Shop?

As a Customer Consultant at The Body Shop, you can expect benefits such as comprehensive onboarding, training hours for you and your team as needed, a discount on regular products, freebies when new products are launched, volunteer time, opportunities to grow within the brand, and support to be exactly who you are through our various Inclusion & Belonging Networks.

Fighting for a Fairer and More Beautiful World

Retail & Consumer Goods
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

The Body Shop International Limited is the original natural and ethical beauty brand. Our heritage is an amazing story of firsts. The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients. For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business. Our Commitment for the next 40 years, Enrich Not Exploit™, has three elements: Enrich Our People - Enrich Our Planet - Enrich Our Products. We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good. We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world. Our people are passionate, independent, diverse individuals.