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customer consultant fix term

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The Body Shop

5d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need strong interpersonal skills, effective communication, customer service experience, a passion for beauty, and open availability for evenings, weekends, and holidays.
  • You will drive sales by delivering exceptional customer service, providing expert product advice, and engaging with customers to showcase products that match their preferences and lifestyle.

Requirements

  • Strong interpersonal skills to build rapport with customers - customer service experience is ideal
  • Ability to communicate and listen effectively
  • A genuine passion for beauty and the retail industry
  • Open availability for evening, weekend, and holiday shifts.

Responsibilities

  • To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times.
  • To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
  • As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy.
  • You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

FAQs

What is the job title for this position?

The job title is Customer Consultant - Fixed Term.

What company is hiring for this position?

The Body Shop is hiring for this position.

What is the primary responsibility of a Customer Consultant at The Body Shop?

The primary responsibility is to support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times.

What type of products will I be working with?

You will be working with over 2,000 exciting products designed to cater to various customer preferences, including skincare and beauty products packed with natural ingredients.

Is customer service experience required for this position?

Yes, customer service experience is ideal as strong interpersonal skills to build rapport with customers are necessary.

What qualities are The Body Shop looking for in a candidate?

They are looking for candidates with strong interpersonal skills, effective communication, a genuine passion for beauty and the retail industry, and open availability for evening, weekend, and holiday shifts.

Are there opportunities for career growth within The Body Shop?

While the job description does not specify, The Body Shop values employees and offers various opportunities for growth and career development within the company.

What are the key values of The Body Shop?

The Body Shop values ethical business practices, environmental sustainability, and empowering people, as reflected in their commitment to cruelty-free beauty and Community Trade programs.

Can I learn about the products’ origins while working as a Customer Consultant?

Yes, as a Customer Consultant, you will have the opportunity to learn about the products, their origins, and engage proactively with customers.

Is the position full-time or part-time?

The position is fixed term, which typically indicates it may be part-time or temporary based on the store's needs.

What types of shifts will I be expected to work?

You should be open to working evening, weekend, and holiday shifts as part of this role.

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The Body Shop

Fighting for a Fairer and More Beautiful World

Retail & Consumer Goods
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

The Body Shop International Limited is the original natural and ethical beauty brand. Our heritage is an amazing story of firsts. The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients. For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business. Our Commitment for the next 40 years, Enrich Not Exploit™, has three elements: Enrich Our People - Enrich Our Planet - Enrich Our Products. We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good. We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world. Our people are passionate, independent, diverse individuals.