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Customer Consultant Fixed Term

  • Job
    Entry Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need strong interpersonal skills, customer service experience, effective communication, passion for beauty, and open availability for evening, weekend, and holiday shifts.
  • You will provide expert advice on natural products, recommend items, and engage with customers on skincare needs while supporting ethical sourcing and community programs.


  • Strong interpersonal skills to build rapport with customers - customer service experience is ideal
  • Ability to communicate and listen effectively
  • A genuine passion for beauty and the retail industry
  • Open availability for evening, weekend, and holiday shifts.


  • With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
  • As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.


What does a Customer Consultant at The Body Shop do?

A Customer Consultant at The Body Shop supports the store management team in driving sales and profit through exceptional customer service, product knowledge, and adherence to company policies. They engage with customers to recommend products that suit their preferences and lifestyle.

What qualities are important for a Customer Consultant role at The Body Shop?

Strong interpersonal skills, effective communication, a genuine passion for beauty and retail, and open availability for evening, weekend, and holiday shifts are important qualities for a Customer Consultant at The Body Shop.

What products does The Body Shop offer?

The Body Shop offers over 2,000 products designed to suit every customer's preference. They are packed with natural ingredients sourced ethically through Community Trade programs.

How does The Body Shop support communities through their products?

The Body Shop supports communities by sourcing ingredients ethically through Community Trade programs. When customers purchase products, they are helping communities build a better life.

What is the mission of The Body Shop?

The Body Shop is committed to generating positive economic, social, and environmental impact. They are passionate about empowering people, enriching the planet, and standing up for what they believe in.

Fighting for a Fairer and More Beautiful World

Retail & Consumer Goods
Founded Year

Mission & Purpose

The Body Shop International Limited is the original natural and ethical beauty brand. Our heritage is an amazing story of firsts. The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients. For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business. Our Commitment for the next 40 years, Enrich Not Exploit™, has three elements: Enrich Our People - Enrich Our Planet - Enrich Our Products. We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good. We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world. Our people are passionate, independent, diverse individuals.