FAQs
What is the job title for this position?
The job title is Customer Contact Receptionist.
Where is the location of the job?
The job is located at Tresham College in Dunstable.
What is the salary for this position?
The salary is from £22,000 (pro rata) depending on experience (DOE) and qualifications.
What benefits are offered with this job?
Benefits include 35 days annual leave (plus public holidays), People's Pension, retail and leisure discounts, and excellent professional and personal development opportunities, including access to college courses.
What is the working pattern for this role?
The working pattern is 23.5 hours per week, specifically in the afternoon.
What type of contract is this position?
This is a permanent, part-time contract that runs during term time.
What are the main responsibilities of the Customer Contact Receptionist?
Main responsibilities include delivering exceptional customer service, maintaining a tidy reception area, managing visitor check-ins, answering calls, and handling the College’s “New Staff” inbox.
What qualifications are required for this role?
Candidates should have English and mathematics or similar at GCSE grade A*-C/9-4 or equivalent.
What type of experience is preferred for candidates?
Experience in a customer service environment and dealing with challenging situations is preferred.
What skills are important for this role?
Important skills include effective communication, the ability to maintain records, a friendly demeanor, and professionalism.
Is there any requirement related to child safeguarding?
Yes, the role involves responsibility for promoting and safeguarding the welfare of children, young people, and vulnerable adults.
Are there any specific dress code requirements?
Yes, candidates must adhere to an office dress code that aligns with the service standards.
What should candidates be willing to do in terms of professional development?
Candidates should be willing to continuously update their skills and knowledge.