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Customer Data Analyst

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Legal & General

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Cardiff
  • Quick Apply

AI generated summary

  • You should have analytical experience, SQL knowledge, and familiarity with tools like Alteryx. Strong communication skills and the ability to prioritize tasks are essential.
  • You will implement analytics models, analyze customer data, support projects, deliver insights, ensure compliant data storage, and drive value for decision-making.

Requirements

  • Degree level or equivalent in Mathematics, Statistics, Economics or Data Science or equivalent is desirable but not essential
  • Experience of deploying an analytical process to deliver robust insights and an excellent understanding analytical best practice across the Customer Analytics team
  • Demonstrated experience of transferring knowledge to colleagues and maintaining standards of output
  • Knowledge of SQL coding to manipulate data and Alteryx, Dataiku or alternative analysis tool for analysis is highly desirable
  • Capability of prioritising output to effectively deliver activities in line with set deadline
  • Ability to build relationships and communicate in a clear and fluent way to appropriate audience

Responsibilities

  • - Implementing and maintaining analytics test models, tools and automated workflows to enable robust, actionable customer analysis that drives incremental uplifts in NBVA & informs decision making
  • - Utilising customer data, segmentation, data visualisation tools and other techniques to understand and drive value from our customer base
  • - Contributing towards projects to support business initiatives across sales and marketing, utilising the analysis toolkit including new techniques, tools and capability
  • - Delivering end to end customer insight including capturing requests from internal customers, planning analysis, data manipulation and analysis, generating insights and delivering back to stakeholders
  • - Working across the wider team and with the Data Analytics Manager to embed and link insights from different projects in order to drive NBVA growth and inform decision making
  • - Ensuring that all data is stored in a compliant manner with L&G’s data storage policy and that any data transferred is in a secure manner in accordance with L&G’s policy, GDPR and the data protection act, in line with TCF principles

FAQs

What is the primary role of a Customer Data Analyst at Legal & General?

The primary role of a Customer Data Analyst at Legal & General is to support the customer value analytics team by enhancing analytical processes through data analysis and automation, transforming data into actionable insights to improve efficiency and accuracy.

What qualifications are required for this position?

A degree in Mathematics, Statistics, Economics, Data Science, or equivalent is desirable but not essential. Experience in deploying analytical processes to deliver robust insights is key.

What tools or skills are required for this role?

Knowledge of SQL coding to manipulate data and familiarity with analysis tools such as Alteryx or Dataiku are highly desirable.

Are there opportunities for training or knowledge transfer within the team?

Yes, there is a demonstrated expectation for transferring knowledge to colleagues and maintaining standards of output within the Customer Analytics team.

How does this role contribute to the company’s goals?

This role contributes by delivering end-to-end customer insights, driving new business value analytics (NBVA), and informing decision-making across sales and marketing initiatives.

What benefits does Legal & General offer to its employees?

Benefits include performance-related bonuses, generous pension contributions, life assurance, private medical insurance, holiday options, competitive family leave, an electric car scheme, and discounts on products.

Is there a focus on compliance and data protection in this role?

Yes, ensuring that all data is stored in compliance with Legal & General's data storage policy and adhering to GDPR and data protection regulations is a key responsibility.

What is the company culture like at Legal & General?

Legal & General promotes a welcoming culture with opportunities for collaboration among diverse backgrounds, and emphasizes integrity, career development, and the wellbeing of its employees.

Can I discuss flexible working arrangements if I apply for this position?

Yes, Legal & General is open to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

Are there opportunities for career growth within Legal & General?

Yes, Legal & General is committed to supporting employees in developing their careers and excelling in their roles.

Legal & General

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Finance
Industry
5001-10,000
Employees
1836
Founded Year

Mission & Purpose

Established in 1836, we are one of the UK’s leading financial services groups and a major global investor, with international businesses in the US, Europe, Middle East and Asia. With over £1 trillion in total assets under management, we are the UK’s largest investment manager for corporate pension schemes and a UK market leader in pensions de-risking, life insurance, workplace pensions and retirement income. We have also invested over £20 billion in direct investments such as homes, urban regeneration, clean energy and small business finance. Through nearly two centuries of rapid change, we’ve been there, improving the lives of our customers, and building a better society for the long term.