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Customer Delivery Driver

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Tesco

Jul 1

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • London

Requirements

  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Able to adhere to the GB Domestic Driving Rules

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • Ensuring the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process. I can get what I want:
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What type of positions are available for the Customer Delivery Driver role?

We are currently recruiting for both part-time and full-time positions.

What benefits does Tesco offer to Customer Delivery Drivers?

Tesco offers excellent benefits, including 20 days of holiday plus a personal day (rising to 22 days after 12 months), flexible working requests from day one, discounts for employees and their families, access to free wellbeing services, life cover of five times your pay, an award-winning pension scheme, and provided uniforms.

What does the role of a Customer Delivery Driver entail?

The role involves delivering groceries to customers' homes, ensuring the van and trays are clean and organized, talking to customers about their orders, and providing excellent customer service. It's a hands-on, physical job that involves a variety of tasks, and no two shifts are the same.

How does Tesco support the work-life balance of Customer Delivery Drivers?

Tesco allows drivers to request flexible working from day one, providing support for employees to integrate their home and work life in a way that suits them best.

What qualifications are required for a Customer Delivery Driver?

You need a UK/EU/EEA Driving license (Full or Automatic only) for at least 12 months with no more than 3 penalty points. Additionally, you must be able to adhere to the GB Domestic Driving Rules.

What qualities are necessary to succeed as a Customer Delivery Driver at Tesco?

Successful drivers should be warm and welcoming, quick to respond to customer needs, energetic, driven to exceed expectations, and capable of building relationships with colleagues. Sharing improvement ideas with management is also important.

What should I do if I am running late for a delivery?

If you are running 30 or more minutes late, you should call the store or center to inform them of the delay.

Is training provided for new Customer Delivery Drivers?

While the job description does not specify, Tesco typically provides training and support for new employees to ensure they understand their duties and can deliver great service to customers.

Can I make special requests about my shifts as a Customer Delivery Driver?

Yes, you can request flexible working arrangements from day one to help accommodate your current lifestyle.

What is included in the uniform provided for Customer Delivery Drivers?

The specific details of the uniform are not outlined in the job description, but it is provided to all employees in this role to maintain a professional appearance.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.

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