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Customer Delivery Driver

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Tesco

15d ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • London

AI generated summary

  • You must have a UK/EU/EEA Driving licence for minimum 12 months, no more than 3 penalty points, and adhere to GB Domestic Driving Rules. Energetic, customer-focused, adaptable, and a team player.
  • You will be responsible for delivering customer orders in a timely manner and maintaining a clean and organised delivery van. You will communicate with customers about their orders and ensure customer satisfaction by handling substitutions and refunds. Adhering to safety and cleanliness standards is essential.

Requirements

  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
  • Able to adhere to the GB Domestic Driving Rules

Responsibilities

  • Ensuring the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process. I can get what I want:
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What qualifications do I need to apply for the Customer Delivery Driver role at Tesco?

To apply for the Customer Delivery Driver role at Tesco, you will need a UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points. You must also be able to adhere to the GB Domestic Driving Rules.

What does a typical day look like for a Customer Delivery Driver at Tesco?

A typical day for a Customer Delivery Driver at Tesco involves delivering customer orders, ensuring the van is clean and organised, loading the van, communicating with customers about any changes to their order, and delivering during the customer's time slot. It is a hands-on, physical role with a lot of variety.

How can I be successful as a Customer Delivery Driver at Tesco?

To be successful as a Customer Delivery Driver at Tesco, you should build relationships with colleagues, be warm and welcoming in interactions with customers, act quickly to respond to changing needs, be energetic and driven, and share ideas on how to improve the store for customers.

What support is available for Customer Delivery Drivers at Tesco?

Customer Delivery Drivers at Tesco have a team of Managers and colleagues back at base ready to support them when needed. Additionally, there is training and development opportunities for career progression within the company.

What should I do if I am running late for a delivery as a Customer Delivery Driver at Tesco?

If you are running 30 or more minutes late for a delivery as a Customer Delivery Driver at Tesco, you should call the store/centre to inform them of the delay. It is important to communicate with both the customer and the store to ensure a smooth delivery process.

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.