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Customer Delivery Driver - Part Time

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Tesco

7d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics

AI generated summary

  • You need a valid UK/EU/EEA driving licence (full or automatic, 12+ months, max 3 penalty points), a customer-focused attitude, team spirit, and a willingness to embrace change and share ideas.
  • You will clean and organize the van, load orders, communicate with customers about changes, handle products carefully, and deliver within time slots while keeping the yard tidy.

Requirements

  • You will need
  • Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
  • Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
  • Acting quickly to respond to the changing needs of our customers and embracing change within my store.
  • Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
  • Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
  • A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Responsibilities

  • Delivering your part of our customer shopping trip by:
  • I ensure the van and trays I use are clean and kept tidy/organised.
  • Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
  • Ensuring trays are washed as part of the tray wash process.
  • Loading the van as required, checking the van for roadworthiness.
  • Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
  • Taking care of products/deliveries as if they were my own.
  • Explaining to the customer that they will not be charged any more for their substitutions.
  • Delivering during the customers time slot.
  • Calling the customer before arriving at their property if early.
  • Calling the store/centre if running 30 or more minutes late.

FAQs

What is the pay rate for the Customer Delivery Driver position?

The pay rate starts from £12.92 an hour, increasing to £14.05 for stores inside the M25, with additional payments possible depending on location.

What are the minimum guaranteed hours for this part-time role?

New colleagues are guaranteed a minimum of 16 hours each week, but there are opportunities to work fewer hours down to a minimum of 12.

What is the flexibility in working hours?

We are happy to support flexibility for our colleagues. If your availability closely matches the advertised times, we would still love to hear from you.

What responsibilities do Customer Delivery Drivers have?

Responsibilities include ensuring the van is clean and organized, delivering customer orders, communicating with customers about their orders, and maintaining a clean delivery environment.

What skills and qualities are needed for this role?

Candidates should be able to build relationships, be warm and welcoming, respond quickly to changing needs, be energetic and driven, and share ideas for improvement.

What type of license do I need to have for this position?

A valid UK/EU/EEA Driving licence (Full or Automatic only) is required for at least 12 months, with no more than 3 penalty points.

Are there benefits offered to employees?

Yes, benefits include holiday starting at 20 days, discounts, access to wellbeing services, life cover, an award-winning pension, and more.

How does Tesco support diversity and inclusion?

Tesco is committed to diversity, equity, and inclusion, welcoming individuals from all backgrounds and ensuring everyone feels represented and can be themselves at work.

Is there a probation period or training for new employees?

While specific training details are not mentioned, a comprehensive onboarding process can be expected to help new employees succeed in their roles.

How do I apply for the Customer Delivery Driver role?

You can apply through the Tesco careers website, where you will find the application process outlined.

Will I be provided with a uniform?

Yes, a uniform will be provided for this role.

Can I request flexible working hours?

Yes, you can request flexible working from day one of your employment.

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.