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Customer Delivery Driver - Royston Extra

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Tesco

4d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Cambridge
    Remote

AI generated summary

  • You must build team spirit, be welcoming, adapt to customer needs, and hold a valid UK/EU/EEA driving licence for 12+ months with max 3 penalty points.
  • You will maintain a clean van and work area, load orders safely, communicate with customers about their orders, handle products carefully, and deliver items punctually with warm service.

Requirements

  • Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
  • Be warm and welcoming with customers and colleagues.
  • Respond quickly to changing customer needs and embrace change while out on the road and in the store.
  • Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Responsibilities

  • Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
  • Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
  • Talking customers through any order changes, substitutions, or short-dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
  • Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
  • Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

FAQs

What are the working hours for the Customer Delivery Driver role?

The working hours are from 06:00 to 10:00 on Sunday, Monday, Tuesday, Thursday, and Friday.

How much does a Customer Delivery Driver earn?

Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25, with some locations offering additional payments.

What is the minimum guaranteed number of hours per week for this role?

The minimum guaranteed number of hours per week is 16, though roles from 12 hours are also available.

What qualifications do I need to apply for the Customer Delivery Driver position?

You need to hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Are there any benefits offered to Customer Delivery Drivers?

Yes, benefits include 20 days of holiday starting (increasing to 22 days after 12 months), a 10% discount with the Colleague Clubcard, free wellbeing services, life cover, and a pension scheme, among others.

What type of training will I receive?

You will receive training to ensure you can safely load the van, complete checks, and deliver excellent customer service while handling products with care.

Is there an opportunity for flexible working in this role?

Yes, flexible working is available from day one, and the company is open to conversations about how to support you with your working arrangements.

How does Tesco support diversity and inclusion within the workplace?

Tesco is committed to diversity, equity, and inclusion, ensuring everyone feels represented and able to be themselves. They also hold an accreditation as a Disability Confident Leader.

What should I do if I require accessibility support during the application process?

You can click on the link provided in the job description for further information on the accessibility support Tesco can offer during the recruitment process.

Is a uniform provided for Customer Delivery Drivers?

Yes, a uniform will be provided for Customer Delivery Drivers.

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Tesco

Retail & Consumer Goods
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.