Logo of Huzzle

Home

Matches

Explore

Manage

Customer Delivery Hub, Driver Installer

image

John Lewis & Partners

10d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Logistics
  • Norwich

AI generated summary

  • You need installation experience, a C1 driving license (max 6 points), DCPC, tachograph card, 7.5-tonne vehicle experience, customer service skills, and tech knowledge.
  • You will provide excellent customer service, load deliveries, install products, educate customers, handle issues respectfully, stay updated on new products, and maintain a safe work environment.

Requirements

  • Previous experience of installation is required for this role and we'll assist in topping up your knowledge with our very own installer accreditation.
  • Manual C1 UK driving licence (with a maximum of 6 points)
  • DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
  • Tachograph Card.
  • Previous experience driving a 7.5-tonne vehicle.
  • Previous experience in a customer-facing role.
  • Great verbal communication skills both over the phone and in person.
  • Good understanding of technology.

Responsibilities

  • Being an ambassador for the John Lewis brand with great customer service is your number one priority.
  • Load up your lorry with the day's deliveries working alongside the warehouse team.
  • Showing great respect and courtesy for the customer's home and handling unexpected situations to find the best possible solution for your customers.
  • Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
  • Keeping up to date with new products and technologies to ensure you perform your role at your best.
  • Maintaining a safe working environment.

FAQs

What are the key responsibilities of a Driver Installer?

The key responsibilities include being an ambassador for the John Lewis brand through exceptional customer service, loading deliveries onto your lorry, installing products in customers' homes, demonstrating product functionality, maintaining safety, and managing unexpected situations.

Is previous experience required for this role?

Yes, previous experience in installation and customer-facing roles is required for this position.

What type of driving license do I need for this role?

You need a Manual C1 UK driving licence with a maximum of 6 points, along with a DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card and a tachograph card.

Are there any specific physical requirements for the job?

Yes, the role involves heavy lifting of large items such as sofas, white goods, and furniture, so physical capability is essential.

How can I learn more about the products I will be installing?

You will be kept up to date with new products and technologies through training, as well as support in gaining the company’s installer accreditation.

What kind of customer service skills are expected?

Strong verbal communication skills are needed both over the phone and in person, with a focus on providing respectful and courteous service to customers.

Is there a need for background checks before employment?

Yes, some roles are subject to pre-employment vetting, which may include DBS checks and financial probity checks.

What is the company culture like at John Lewis?

John Lewis fosters a partnership culture where individuals are valued as Partners, encouraging ownership, respect, innovation, and support for a diverse environment.

Are there opportunities for flexible working?

Yes, John Lewis supports work-life balance and offers flexible working options where possible, such as flexible hours, job sharing, or shorter contracts.

What should I do if I need adjustments during the application process due to a disability?

You should contact the hiring manager as soon as possible to discuss any reasonable adjustments you may need to complete your application.

image

John Lewis & Partners

Working in Partnership for a happier world. Follow us for company news and careers. #FindYourHappier #DrivenByPurpose

Retail & Consumer Goods
Industry
10,001+
Employees
1864
Founded Year

Mission & Purpose

We’re on a journey, an ongoing experiment to find happier, more trusted ways of doing business and all of our Partners have a part to play. By joining the Partnership you’ll be joining a different kind of business. One that seeks to make a difference, not just to its Partners, but to the lives of everyone. It’s this shared purpose that drives us. Guides us. And we believe that by working together, in Partnership, we can help create a place with happier people, for a happier business and a happier world. #FindYourHappier #DrivenByPurpose