FAQs
What is the primary focus of the Customer Due Diligence - Customer Journey Expert role?
The primary focus is to contribute to the Global KYC Digital Service by ensuring compliance in the Customer Due Diligence (CDD) process, supporting Anti-Money Laundering, Counter Terrorism Financing, and other related activities across multiple countries.
What qualifications are necessary for this position?
Candidates should have experience in customer journeys of Client Onboarding and/or Client Maintenance, along with knowledge of KYC and CDD processes. Familiarity with Pega implementations and communication protocols like API and Kafka is also important.
What kind of team structure will I be working with?
You will work in a multidisciplinary team that includes colleagues from various geographies and backgrounds, collaborating closely with Product Managers, Product Owners, and other Business Analysts.
What responsibilities will I have as a Business Analyst in this role?
As a Business Analyst, you will refine user stories, ensure compliance by design, translate business requirements to IT solution requirements, and support integration capabilities between KYC applications and third-party systems.
How does this role contribute to customer experience?
The role aims to deliver an optimal KYC experience for customers while ensuring that processes remain compliant and effectively manage risks on a global scale.
Is experience with compliance policies and standards required for this job?
Yes, you will need to work closely with colleagues from the Global KYC CDD Expertise and Compliance to ensure that all solutions meet ING's policies and are fit-for-purpose.
How will my work be evaluated?
Your work will be evaluated based on timely delivery for the Squad, the simplicity and effectiveness of solutions, the ability to communicate clearly with international stakeholders, and the quality of ongoing feedback provided and received.
Will I be involved in test automation scenarios?
Yes, part of your responsibilities will include creating business-driven development scenarios to support test automation.
What impact does this role have on the bank and its customers?
This role is crucial for the safety of the bank and its customers by ensuring that KYC processes are effective and compliant, ultimately helping to prevent financial crimes like money laundering and fraud.
What kind of feedback culture is encouraged within the team?
A constructive feedback culture is encouraged, where team members are expected to give and ask for feedback to foster continuous improvement.