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Customer Due Diligence - Customer Journey Expert

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ING

15d ago

  • Job
    Full-time
    Senior Level
  • Data
    Business, Operations & Strategy
  • Manila
  • Quick Apply

AI generated summary

  • You need experience transforming complex KYC requests, familiarity with APIs, and expertise in client onboarding/maintenance processes. Strong analytical skills and effective communication are essential.
  • You will refine user stories, support integration of KYC applications, translate business requirements, ensure compliance, map data, optimize processes, and collaborate across teams.

Requirements

  • Within Global KYC, we are looking for a CJE (as Business Analyst) for Customer Due Diligence (CDD).
  • Particularly for KYC, we are looking for Analysts with a track record in successfully transforming complex KYC requests into simple and concise demands.
  • Moreover, we look for BAs that are able to work within a multidisciplinary team in a fast-moving, challenging environment.
  • Experience in the customer journeys of Client Onboarding and/or Client Maintenance, KYC and CDD process related translation to business requirements and IT Pega solution implementation is a must.
  • You should at least be familiar with communication protocol like API, Kafka, etc.
  • You analyse business requirements for the development of products and services in the KYC scope and translate the requirements to designs, data demand and processes.
  • You are able to simplify solutions and processes and tell the story clearly to various international stakeholders.
  • You work with colleagues from the Global KYC CDD Expertise and Compliance to ensure all solutions and processes are compliant with ING’s policies and standards and fit-for-purpose.
  • You contribute to the ING One Agile Way of Working and safeguard the Orange Code.
  • You give and ask for constructive feedback.

Responsibilities

  • As a BA you take an active role in the refinement of the user stories.
  • You support the Product Manager (PM), Product Owner (PO) and squad with your Pega application and KYC process knowledge, ensuring compliancy by design.
  • You refine the roadmap and guarantee that the business requirements and non-functional requirements are translated to the IT Solution requirements.
  • As a BA in Integration product, you are responsible for keeping the bank and its customers safe by providing integration capabilities between the KYC application and third parties, both within and outside the KYC Tribe, that support the Customer Due Diligence process.
  • Particularly for KYC, we are looking for Analysts with a track record in successfully transforming complex KYC requests into simple and concise demands.
  • Moreover, we look for BAs that are able to work within a multidisciplinary team in a fast-moving, challenging environment.
  • Experience in the customer journeys of Client Onboarding and/or Client Maintenance, KYC and CDD process related translation to business requirements and IT Pega solution implementation is a must.
  • As part of the Integrations Product, you are responsible for mapping the data in accordance with established business rules and policy guidelines, as required by other Products within the CDD area.
  • You will handle a wide range of capabilities, particularly in terms of integrating the KYC application with various system of records, third-party applications, and reporting solutions.
  • You refine the stories for the Squad that are aligned with the product owner’s objectives of the product and process.
  • You refine the stories to have it written in a straightforward and executional way to optimize velocity in the teams;
  • You create business driven development scenarios to support test automation.
  • You look beyond your squad; you work together with the Business Analysts/Architects and squads in our Tribe to create one service and align on the bigger picture and process;
  • You make sure your work is always on time for the Squad;
  • You analyse business requirements for the development of products and services in the KYC scope and translate the requirements to designs, data demand and processes.
  • You play a supporting role in planning and slicing the work.
  • You are able to simplify solutions and processes and tell the story clearly to various international stakeholders;
  • You work with colleagues from the Global KYC CDD Expertise and Compliance to ensure all solutions and processes are compliant with ING’s policies and standards and fit-for- purpose;
  • You contribute to the ING One Agile Way of Working and safeguard the Orange Code;
  • You give and ask for constructive feedback.

FAQs

What is the primary focus of the Customer Due Diligence - Customer Journey Expert role?

The primary focus is to contribute to the Global KYC Digital Service by ensuring compliance in the Customer Due Diligence (CDD) process, supporting Anti-Money Laundering, Counter Terrorism Financing, and other related activities across multiple countries.

What qualifications are necessary for this position?

Candidates should have experience in customer journeys of Client Onboarding and/or Client Maintenance, along with knowledge of KYC and CDD processes. Familiarity with Pega implementations and communication protocols like API and Kafka is also important.

What kind of team structure will I be working with?

You will work in a multidisciplinary team that includes colleagues from various geographies and backgrounds, collaborating closely with Product Managers, Product Owners, and other Business Analysts.

What responsibilities will I have as a Business Analyst in this role?

As a Business Analyst, you will refine user stories, ensure compliance by design, translate business requirements to IT solution requirements, and support integration capabilities between KYC applications and third-party systems.

How does this role contribute to customer experience?

The role aims to deliver an optimal KYC experience for customers while ensuring that processes remain compliant and effectively manage risks on a global scale.

Is experience with compliance policies and standards required for this job?

Yes, you will need to work closely with colleagues from the Global KYC CDD Expertise and Compliance to ensure that all solutions meet ING's policies and are fit-for-purpose.

How will my work be evaluated?

Your work will be evaluated based on timely delivery for the Squad, the simplicity and effectiveness of solutions, the ability to communicate clearly with international stakeholders, and the quality of ongoing feedback provided and received.

Will I be involved in test automation scenarios?

Yes, part of your responsibilities will include creating business-driven development scenarios to support test automation.

What impact does this role have on the bank and its customers?

This role is crucial for the safety of the bank and its customers by ensuring that KYC processes are effective and compliant, ultimately helping to prevent financial crimes like money laundering and fraud.

What kind of feedback culture is encouraged within the team?

A constructive feedback culture is encouraged, where team members are expected to give and ask for feedback to foster continuous improvement.

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Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.